Claiming twice: honest or dishonest?

[richw]

? If you bought something from the shop and lost it, so bought a replacement and started to use that, would you return it because you found the original item?
.

The retailer I work for would refund by way of gift card the original if it was returned in original packaging with proof of purchase within 30 days. We don't charge an admin fee.
Are delay repay by RTV? which is Effectively a rail gift card. If it was by rtv so the railway still get the revenue I don't see it as badly as a money refund. For that reason I've voted unsure.

 

[Haywain]

the O.P. in the original thread (remember that??)
did claim to have proof of purchase.

Proof of payment is not a ticket and does not authorise travel, or entitlement to a refund or compensation.

When I make rail journeys on business I get a receipt for the ticket - and the ones I get at Stalybridge actually describe the ticket that I bought.

Receipts, however, do not describe the person using the ticket or which train they are travelling on. Which is why they are not an authority to travel.

So (and this is entirely possible) suppose I get on the train on Monday (as usual), put my ticket in my top pocket (as usual) and my receipt in my wallet (as usual) and the guard comes round but for some reason I can't find my ticket so he sells me another one .....and then I do find my original uncancelled ticket and of course I also have my receipt ..... I can prove pretty much beyond all shadow of a doubt that I have purchased two tickets for one journey and can show all the documents there and then. Would the guard cancel the second ticket and give me my money back?

In such circumstances I would fully expect the guard to non-issue the ticket that has been sold, although experience tells me that usually they will advise going to the ticket office for the refund, where the refund will be given (albeit not usually immediately).

However, these are not the circumstances under discussion at the start of this thread. In those circumstances, where there is no evidence that the original ticket was held at the time of travel and a replacement was purchased at that time, any refund on subsequent production of the original ticket is a matter of goodwill. Such a refund would very much depend on the type of ticket originally purchased and whether it was refundable, but I have authorised refunds in such circumstances in the past.

 

[dcsprior]

Delay repay will compensate the passenger by 100% of the amount paid for their journey if they suffer a delay of 1 hour or more.

If the passenger bought 2 tickets @ £50, then the amount they paid for their journey is £100, so the compensation they should claim is surely £100.

 

[Haywain]

Delay repay will compensate the passenger by 100% of the amount paid for their journey if they suffer a delay of 1 hour or more.

Levels of compensation vary from one TOC to another. 100% for one hour is by no means standard.

 

[jumble]

Delay repay will compensate the passenger by 100% of the amount paid for their journey if they suffer a delay of 1 hour or more.

If the passenger bought 2 tickets @ £50, then the amount they paid for their journey is £100, so the compensation they should claim is surely £100.

I agree completely

This is no different in my view to the good advice given to the question
" I have purchased a non refundable non changeable airline ticket. I know I am not going to be able to use it. Should I cancel the ticket?"

The answer is a big No as if the airline cancel the flight or change the flight times by more than a few hours ( what ever is their trigger) then you will get your money back if you wish by law.
The fact that you did not intend to fly and had agreed that if you didnt turn up you would not get a refund is irrelevant.

HTH Jumble

 

[richw]

I agree completely

This is no different in my view to the good advice given to the question
" I have purchased a non refundable non changeable airline ticket. I know I am not going to be able to use it. Should I cancel the ticket?"

The answer is a big No as if the airline cancel the flight or change the flight times by more than a few hours ( what ever is their trigger) then you will get your money back if you wish by law.
The fact that you did not intend to fly and had agreed that if you didnt turn up you would not get a refund is irrelevant.

HTH Jumble

Not quite true, unless you check in for the flight you didn't take. They'd know you weren't on board.

 

[AlterEgo]

Not quite true, unless you check in for the flight you didn't take. They'd know you weren't on board.

No, you can get a refund well in advance of travel if your flight times change significantly or your flight gets cancelled. Different airlines have different policies.

 

[richw]

No, you can get a refund well in advance of travel if your flight times change significantly or your flight gets cancelled. Different airlines have different policies.

Thanks, I misunderstood as a plane being delayed.

 

[jumble]

Not quite true, unless you check in for the flight you didn't take. They'd know you weren't on board.

I see that this has been responded to

 

[jumble]

Not quite true, unless you check in for the flight you didn't take. They'd know you weren't on board.

I beg to differ as I believe this completely true In the scenario I describe

The flight was either cancelled in which case there was no way of checking in no one was on board and EU regulations mandate a refund or the tmings were significently changed in which case the airline refunds or rearranges the flight according to the customers wishes as per their Tc and Cs.

British Airways 2hrs+
Easyjet 5hrs+
Monarch 1-5hrs+ (ii)
Ryanair 3hrs+
Thomson 5hrs+
Virgin 12hrs+

 

[northwichcat]

I beg to differ as I believe this completely true In the scenario I describe

The flight was either cancelled in which case there was no way of checking in no one was on board and EU regulations mandate a refund or the tmings were significently changed in which case the airline refunds or rearranges the flight according to the customers wishes as per their Tc and Cs.

British Airways 2hrs+
Easyjet 5hrs+
Monarch 1-5hrs+ (ii)
Ryanair 3hrs+
Thomson 5hrs+
Virgin 12hrs+

Does (ii) mean it's 12 hours if booked through Monarch holidays? I once disputed with them after they changed a late afternoon flight to a 6am flight on the basis I planned to use public transport to get to the Airport and there was no public transport at 3am. They initially said it wasn't a significant enough change to get a refund but later reluctantly cancelled my booking and returned my deposit - after failing to try and sell me an extension of 1 day at additional cost.

Easyjet once offered me a free transfer to another flight after changing my flight time by 5 minutes - which seemed a bit OTT!