Spotted a few comments on here perhaps requiring acknowledgement.
The broken window on the Wey-farer was a droplight, the spring mechanism went while we were in Jersey Sdgs at Weymouth. With regards to Coach A (No light/Heat) on this tour, everyone had the option of moving to Coach G (The aircon TSO - For pay on the day), but surprisingly everyone in the vehicle opted to stay in the front coach!. The heating was disconnected between Coach B and D while sat in the platform at Oxford, this was due to an under seat heater getting a little too warm in Coach D, heating was restored on the return with the said heater isolated during the break in Jersey Sdgs. (except Coach D - again passengers who felt they'd like somewhere warmer were offered the Air-Con).
Not aware of the issues on the Settle for Edinburgh trip apart from the Buffet (Coach F), the heating was very slow to get going, then once full up with people with quarter lights open to hear the 37's, well you can guess it was a no win situation.
All comments are noted re- stock and it is something we are working hard with West Coast to resolve.
Please do pass comment to your coach steward on the day should you feel something is not as it should be, all comments do get filtered back to me - failing that drop us an email so we can understand/have sight of the problem.
With regards to traction, glad no serious complaints there!

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