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Violence and ASB on Metrolink

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Mulberry2016

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http://www.manchestereveningnews.co...trolink-trams-violence-abuse-figures-12028317

New figures have revealed there were an average of THREE violent or abusive incidents on Manchester trams every day over the summer.
Drivers say they are living in fear with reports of racism, spitting, window-smashing and shocking physical attacks.
As one driver speaks out about his ordeal and calls for tram guards, reported incidents over just four days last week give a grim snapshot of the problem:
On Wednesday a passenger flicked a cigarette into a driver’s cab at Oldham Central.
On Thursday a woman, who was later arrested by British Transport Police, kicked a security worker in the chest at rush hour on the Rochdale line.
On Saturday yobs smashed windows on two trams in one night - one between Freehold and Shaw and Crompton and another between Shaw and Crompton and Freehold.

Very interesting article. Comments, particularly for current employees, much appreciated. Who in their right mind would want to become a tram driver these days?
 
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WatcherZero

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Though they only give a short mention to the fact the number of violent incidents has fallen by a third.
 

Simon11

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Having produced the Revenue Protection & Security plans for one of the bidders hoping to win the Metrolink contract, I was truly shocked as I traveled around the network. In just a few hours watched a kid kicking a tram, kids spitting on the window, kids with legs over the platform edge and teenagers smoking on board.

I just hope that the winning bidder has the best plan to resolve crime, ASB & ticketless travel, rather than TfGM just picking the lowest bidder.

As for having guards on all routes, this all depends on whether TfGM wishes to invest significant amount to make this happen. However there are lots of 'quick' wins which a winner bidder can do to quickly improve the situation.
 

Bungle965

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Having produced the Revenue Protection & Security plans for one of the bidders hoping to win the Metrolink contract, I was truly shocked as I traveled around the network. In just a few hours watched a kid kicking a tram, kids spitting on the window, kids with legs over the platform edge and teenagers smoking on board.

I just hope that the winning bidder has the best plan to resolve crime, ASB & ticketless travel, rather than TfGM just picking the lowest bidder.

As for having guards on all routes, this all depends on whether TfGM wishes to invest significant amount to make this happen. However there are lots of 'quick' wins which a winner bidder can do to quickly improve the situation.

Revenue Protection does not seem to be the strong point within Metrolink at the moment, however I have seen over the last few weeks a increase of Revenue Staff and Police Officers at both Victoria and Queens Road tram stop as I my commute only takes me on the Bury Line I cannot comment on the rest of lines, perhaps someone would be able to add?
As for guards on the trains I don`t feel that it would be a good idea, the amount of money that it would cost to have a guard on all services to me is not even worth thinking about. In addition to the fact that ticket inspectors would be pretty useless in peak time as they would not be able to sell any tickets because the trams are so busy!
Sam
 

Altfish

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The Manchester Evening News treats Metrolink very like the Daily Mail treats the NHS and the BBC.
It has an agenda to slur Metrolink, always has.

Now I'm not saying there isn't an odd incident but no more than happen on buses, the underground, etc.
 

CC 72100

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Revenue protection on my line (Eccles) doesn't seem too bad, I've been checked (morning/evening peak) at least once a fortnight.

Although these inspections seem to take the same form - hold the tram and incur station overtime at one of the stations, although this then delays journeys, and also, doing all the revenue checks at this one station means that ticketless travel could very easily be happening elsewhere on the line.

5 revenue checks over the last 6/7 weeks, all 5 at the same station... I'm no Einstein, but I think I've cracked their Revenue Protection strategy... :roll::lol:
 

Leyland155

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Revenue Protection does not seem to be the strong point within Metrolink at the moment, however I have seen over the last few weeks a increase of Revenue Staff and Police Officers at both Victoria and Queens Road tram stop as I my commute only takes me on the Bury Line

I too have noticed an increase in ticket inspections as of late. In my experience, Besses o' th' Barn seems to be a regular tram stop for inspections to take place at, normally outside of peak hours, but equally I have seen inspections take place at other stops on the Bury Line.

What saddens me is how quickly the tram interiors are vandalised. I was on board one of the newer trams (possibly 3114) and the number of scratched windows and cigarette-burned seats was shocking. Unfortunately, not much can be done about these incidents but I wish people would have more respect.
 

Ash Bridge

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What saddens me is how quickly the tram interiors are vandalised. I was on board one of the newer trams (possibly 3114) and the number of scratched windows and cigarette-burned seats was shocking. Unfortunately, not much can be done about these incidents but I wish people would have more respect.

Yes, it speaks volumes for the type of society we live in doesn't it? <(
 

deltic

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Scratched windows used to be very common on rail and buses but now where I travel at least is very rare whether that is due to CCTV or especially treated glass - surprised Metrolink suffers from this problem which seems to have been resolved elsewhere. With Manchester having devolved powers one would expect closer working between police and transport authorities
 

WatcherZero

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The location of the ticket check blockades moves around according to 'intelligence' i.e. reports of chancers, however there are some regular and hotspot locations they will always go back too. The revenue protection staff may be diverted for other purposes too such as manning stations during events/new line openings or providing directions and advice to passengers on platforms during serious disruption.
 

Antman

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http://www.manchestereveningnews.co...trolink-trams-violence-abuse-figures-12028317

Very interesting article. Comments, particularly for current employees, much appreciated. Who in their right mind would want to become a tram driver these days?

I'd take this with a pinch of salt quite honestly, things aren't perfect but probably no worse than in many other parts of the country, some more BTP officers on board would be good but the same can be said about many other places.
 

bramling

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I'd take this with a pinch of salt quite honestly, things aren't perfect but probably no worse than in many other parts of the country, some more BTP officers on board would be good but the same can be said about many other places.

In my experience I've not found things to be as bad as the picture this article paints, perhaps with the exception of the Airport branch, which seems to have a noticeably worse atmosphere than the rest of the system. I've not really travelled late at night or at weekends though, which are times I'd expect issues are more likely.
 

WestCoast

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Never really seen any significant problems apart from the odd incident on the Airport line, the East Didsbury and Eccles lines seem especially calm.

If you want to see bad check out the Luas Red Line in Dublin, now that has some serious issues with ASB.
 
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507 001

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Though they only give a short mention to the fact the number of violent incidents has fallen by a third.

The number of incidents hasn't fallen by much. The amount of incidents that are reported has though.

Regardless, it's still a stupid amount of ASB incidents to have in a 3 month period.


Revenue Protection does not seem to be the strong point within Metrolink at the moment, however I have seen over the last few weeks a increase of Revenue Staff and Police Officers at both Victoria and Queens Road tram stop as I my commute only takes me on the Bury Line I cannot comment on the rest of lines, perhaps someone would be able to add?
As for guards on the trains I don`t feel that it would be a good idea, the amount of money that it would cost to have a guard on all services to me is not even worth thinking about. In addition to the fact that ticket inspectors would be pretty useless in peak time as they would not be able to sell any tickets because the trams are so busy!
Sam

Guards on all services would actually be of great value, certainly they would be of more use than the current CSRs.

In my experience, an extra member of staff on board makes a huuuuge difference. They're a deterrent. For example, If you drive to Ashton on a Friday night without staff on board then the vehicle is usually full, typically with kids/teenagers, smoking, drinking, being abusive, pulling egress handles etc etc.

Go up there with just one or two members of staff on board and the vehicle is usually empty. Mostly because they don't have tickets.

The Manchester Evening News treats Metrolink very like the Daily Mail treats the NHS and the BBC.
It has an agenda to slur Metrolink, always has.

Now I'm not saying there isn't an odd incident but no more than happen on buses, the underground, etc.

Normally I would agree with you 100%. However on this occasion they are absolutely, 100% telling the truth.

The location of the ticket check blockades moves around according to 'intelligence' i.e. reports of chancers, however there are some regular and hotspot locations they will always go back too. The revenue protection staff may be diverted for other purposes too such as manning stations during events/new line openings or providing directions and advice to passengers on platforms during serious disruption.

They say they move around according to Intel, but they don't.

I'd take this with a pinch of salt quite honestly, things aren't perfect but probably no worse than in many other parts of the country, some more BTP officers on board would be good but the same can be said about many other places.

I wouldn't.

Also, we don't have the BTP, we rely on GMP who are frankly useless.
--- old post above --- --- new post below ---
Never really seen any significant problems apart from the odd incident on the Airport line, the East Didsbury and Eccles lines seem especially calm.

If you want to see bad check out the Luas Red Line in Dublin, now that has some serious issues with ASB.

You've obviously been travelling at the right times.

The Ashton, Airport and Rochdale lines become the seventh and eighth and ninth levels of hell after dark, the Eccles line is often full of drunks and the East Didsbury line suffers from frequent missile throwing.
 
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Xenophon PCDGS

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When all the euphoria about the Manchester Metrolink system has settled into a more normal train of thought, was the aspiration that the pertaining humanity resident in the area covered would subdue any criminal damage or behaviour leanings either on or off the trams as a result of the stated good it would bring and also by the bright yellow colour scheme a tad "pie in the sky" thinking....:D

One adult male and two male youths have recently been apprehended for an incident that occurred in a tram.
 

rebmcr

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An incident occurred last year for me on the way back from abroad, on the Airport line in the late evening. The police officers who responded were emphatic in their view "they should never have put the Metrolink in Wythenshawe". I got the impression that GMP were effectively being forced to constantly babysit the trams in the area, due to the sheer number of scumbags who live locally.
 

Antman

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An incident occurred last year for me on the way back from abroad, on the Airport line in the late evening. The police officers who responded were emphatic in their view "they should never have put the Metrolink in Wythenshawe". I got the impression that GMP were effectively being forced to constantly babysit the trams in the area, due to the sheer number of scumbags who live locally.

Strange thing for a police officer to say although Wythenshawe does seem to be the problem area. By comparison Tramlink goes to New Addington, an area that hasn't always enjoyed the best reputation, and doesn't seem to suffer any exceptional problems.
 

neilmc

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I find Sale Water Park to be an effective stop for the Metrolink checkers - peaceful and quiet, no traffic, the sound of birdsong in the autumn air and not many places for the ticketless scallies to run to when they're challenged.
 

Starmill

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I find revenue protection is efficient on Metrolink. Perhaps it's under-resourced, but it's better by far than on Northern in the area. For example, I've seen every tram being checked between St Werburgh's Road and Manchester Airport at 2230 on a Sunday night. The last tram to Bury has also had a full ticket check Saturday night / Sunday morning at 0055. If you get chucked off the last tram of given a standard fare for having no ticket you probably won't try it again.

The problem isn't Metrolink... It's Manchester.
 

507 001

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An incident occurred last year for me on the way back from abroad, on the Airport line in the late evening. The police officers who responded were emphatic in their view "they should never have put the Metrolink in Wythenshawe". I got the impression that GMP were effectively being forced to constantly babysit the trams in the area, due to the sheer number of scumbags who live locally.

On the contrary. It's very, very rare for GMP to actually respond to an incident on the Met. So far as I can tell, they seem to be of the opinion that if the scum are on the tram then they're off the streets, therefore they aren't our problem.
 

rebmcr

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On the contrary. It's very, very rare for GMP to actually respond to an incident on the Met. So far as I can tell, they seem to be of the opinion that if the scum are on the tram then they're off the streets, therefore they aren't our problem.

It was only a month or so after the opening, so perhaps those incidents led to the current situation?
 

507 001

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It was only a month or so after the opening, so perhaps those incidents led to the current situation?

It's not just the airport line and it's been the same for far longer than the APL has been open!
 
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