It gets reported numerous times. Nothing changes and the TOC's brush it under the carpet like it didn't happen. In fact, it's such a common occurrence that most just shrug their shoulders and move on.
It's all well and good asking people to report it but what do you actually believe will or should happen ?
Same here. They only really pay attention when the delay minutes start racking up and even then the problem will reoccur a few weeks later. I had to secure my cab and deploy the ramp at the rear of a train as there was a wheelchair aboard that needed alighting with no station staff in sight. So I stuck to procedure. Told the family it would be a couple of minutes as I needed to contact the signaller, made a PA announcement explaining we would be held for a few minutes, secured the cab, walked down several carriages of trains. Unable to use the station ramp as it was padlocked with some unknown key, had to fight my way past luggage to get to the onboard ramp and eventually deployed it. Waved the family off and wished them well for the rest of the day (people in wheelchairs can be very apologetic for the delay but it most certainly not their fault!). Then stow the ramp away, re-energise the cab, GSM-R didn't store the code, set that back up. Each minute slowly adding up.
In the end it was something like 5-7 minutes lost, missed PPM and two trains behind missing PPM as they lost their paths. There was an obvious delay slip, someone from higher up in delays tried to pin a few minutes onto me and even my manager had an email off someone but the driver is blameless in situation like these.
The most ironic thing is the wheelchair area and ramp is right next to a guards operation panel for controlling the doors. If there was a guard onboard, maximum of 30 secs to a minute for the ramp to be deployed. Of course the armchair experts on this forum know better than people actually doing the job.
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On board staff have just received an email/letter confirming that if the RMT don't accept GTR's offer by Midday tomorrow (which they have of course already refused), then GTR will issue staff letters on Friday, which would be -
1. Those who have opted to go OBS will have this confirmed
2. Those who haven't chose to go OBS from Conductor will be given 12 weeks notice of a move to OBS
3. Confirmation to those who will remain conductors.
Conductor depots will remain at Barnham, Brighton, Eastbourne and Selhurst with conductor numbers increasing slightly. It looks as if OBS will be fully implemented by the beginning of January, but no solid date confirmed. No doubt GTR need to heavily recruit to ensure all current services with a second staff member on board continue to do so.
It's also worth noting that the majority of the coastal routes haven't been signed off for DOO working yet either, so that needs to happen as well!
An unresolved issue with ASLEF remains with no H&S reps signing the new DOO routes off yet as per collective bargaining arrangements.