Delay Repay using split tickets

[paddington]

Let's say, for example, I was traveling from Broughty Ferry to London. I have an Anytime Single to Dundee (£3.50) and an Anytime Single to London (£139.00).

If the Scotrail train is cancelled and I miss the East Coast, does Scotrail have to pay out £66 for the hour plus delay having sold me a £3.50 ticket?

Edit: For the avoidance of doubt, I would *like* to think that Scotrail would pay out, but I'd like to see the rule that says they have to.

Passenger is going on holiday from London in Garelochhead on Friday morning. They want to arrive at a sensible time, so they really need to be on the 0530 departure from London Euston. Lucky for them they can get a return for £365. The VT from London Euston to Glasgow Central arrives on time. Unfortunately, the 1221 from Glasgow Queen Street develops a fault and ScotRail have to cancel it. Next train 1637, so poor Mr Passenger is going to be rather more than 2 hours late. Luckily ScotRail run a delay repay scheme. Unfortunately for them they would have to pay Mr Passenger compensation of £365 even though all they did was delay him on the relatively short, relatively cheap (£7.20 single) Glasgow to Garelochhead leg of the journey. Oops!

I don't wish to reveal the exact journeys I made, but I have received compensation for the full journey from Scotrail where the circumstances were similar to the above hypothetical situations (but not so extreme).

 

[najaB]

I don't wish to reveal the exact journeys I made, but I have received compensation for the full journey from Scotrail where the circumstances were similar to the above hypothetical situations (but not so extreme).

And I am glad that you did. The question I was seeking an answer to was simply if there was an *obligation* for Scotrail (or any other TOC) to do so.
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Unfortunately for them they would have to pay Mr Passenger compensation of £365 even though all they did was delay him on the relatively short, relatively cheap (£7.20 single) Glasgow to Garelochhead leg of the journey. Oops!

This will disproportionately affect some TOCs as the maximum fare on any Merseyrail priced route (for example) can't be much over £30, but people could easily be travelling from much further afield on much more expensive tickets.

 

[PermitToTravel]

I wonder how often London Overground have had to pay out triple digit compensation

 

[island]

London Overground will claim to be part of the TfL compensation scheme and not National Rail, and as a point to point network it does not entertain compensation claims for transport with National Rail. Or something. :roll:

 

[PermitToTravel]

They are still obligated to compensate you in accordance with the provisions of the NRCoC

 

[yorkie]

They are still obligated to compensate you in accordance with the provisions of the NRCoC

They are indeed, but I also agree with island there is a possibility they may try to deny it.

I've been told all sorts of strange things from London Overground staff in the past (including being barked at for not touching in, when I was using a paper Travelcard, being told that London Overground isn't part of National Rail and isn't a TOC, being told the only type of excess fare that exists is a single to return, and all sorts of other made-up rubbish) so nothing surprises me!

 

[Par]

just a note about a recent claim with CrossCountry for a delayed Manchester Piccadilly to Bristol Temple Meads journey with a ticket split at Stoke-on-Trent.

A similar scenario to the OP, where the arrival on Stoke was 27 down, but at Bristol 38 late. To my surprise they have paid out on both tickets (50%).

Happy with this result, but I suppose matters get more complicated when more than one TOC is involved?

 

[yorkie]

Possibly, but there are many factors that can cause issues (this can even happen when using one ticket).

My advice is to make it absolutely clear that you are claiming for one journey and making it clear what that journey is, what your planned itinerary was vs the actual times. Make it concise. No waffle and no ambiguity.

Use emails rather than forms, if the forms don't allow for the whole journey to be claimed.

Booking all tickets together in one transaction can help (as DaveNewcastle mentioned in another thread, albeit regarding a different issue), though it is not essential. Booking through Trainsplit may be an advantage as you could include the booking confirmation email showing the through itinerary clearly as one journey; this makes it harder for the train company to dispute the fact that it is one journey.