stuartyoung
Member
- Joined
- 28 Feb 2016
- Messages
- 41
Due to website problems with virgineastcoast, I was unable to get the free ticket for travel from my rewards Re:eastcoast. I attempted to purchase a ticket from Edinburgh to Stevenage about 10 days before I wanted to travel. The site kept crashing and apologising to rewards customers who may be affected. Still having trouble with booking I thought it best to buy an advance ticket a few days before travelling. The site kept crashing everytime it got to the payment page. I missed a ticket from Ladybank- stevenage at around £45. I attempted again and the same again but this time £66 Edinburgh- stevenage. I boarded a train at ladybank 530am 31st July 2015, and asked for a single to edinburgh. £12 and my card was declined, i had spok en to the guard about my problem before. he issued me an unpaid fare notice. Got to Edinburgh about 6am and went straight to virgin east coast office, where he could offer no help and his manger would not be in for a few hours. I had been awake for three days by this point! he gave me the customer services number to call. I said i will just jump on the train and sort it out on my way home. He said go for it!. Stated problem to guard on the next train and after about 30 minutes she came back and gave me an unpaid fare notice and asked me what station I wAS TRAVELLING TO. She said she could only do peterborough or london. I opted for London. £145. I managed to stay awake and allighted the train at peterborough, it was another hour or so before the next virgineastcoast train to stevenage. I boarded the next train going to stevenage. By sandy two ticket inspectors asked for my ticket, so i showed them the unpaid fare notice. They said it was not valid and would have to pay a penalty fare , I refused, as the unpaid fare notice, was to london. including my details. Which were on the notice i had originally handed them. Anyhow I am in Cambridge magistrates court under reg18 and 24. any advice welcome.