Tetchytyke
Veteran Member
Well PFs have worked perfectly well for 30 years including under BR and work well in TfL form so there's pretty much nothing wrong with them.
najaB said:Like most things, cost. A full PF scheme is expensive to implement so it has only been done by those operators who see a high enough incidence of minor ticketing infractions for it to be worthwhile. I hope that the new Northern franchise will follow suit.
Northern used to have a statutory Penalty Fare scheme in Leeds, but they abolished it, preferring to use their own Penalty Fake system.
If Penalty Fares were so brilliant, why do we think Northern might have done such a thing?
And if Penalty Fares are so brilliant, why are we seeing TL/GN and Abellio moving towards their own Penalty Fake systems?
via Bank said:It is certainly inappropriate to prosecute (or threaten prosecution) where the passenger has been misled by one of the bizarre quirks of the ticketing system (e.g. they have made a perfectly reasonable assumption that Manchester Stations includes any station in Manchester, such as Airport or Salford Central, rather than just the central group of four, or - and I know some on this thread will violently disagree with me on this - confusion over the Oyster boundary.) In this case, they should simply be sold the appropriate ticket, full stop.
PFing, penalty fake-ing, or reporting those caught out by the railway's insane internal complexities only serves to burn bridges, particularly with occasional passengers who are most likely to be caught out. And such an occasional punter who, having tried to pay what they presume to be the appropriate fare, is rewarded with a PF or a court summons for their trouble, is certainly not going to go recommending rail travel to their friends and family in a hurry.
It is all well and good to say the passenger should take personal responsibility for their travel documents. I could accept that if we had a simple, easily-understandable and convenient ticketing system (for instance, as in Switzerland.) But we don't.
I'd agree with all of this.
People who are deliberately cheating should have the book thrown at them; doughnutting, dumbbelling, forging, hiding in the bogs are all activities that should see stricter sanctions than we do now.
People who are not out to defraud should not see criminal sanctions at all.
The complexity in this system is bewildering. Getting on the wrong brand train can be a criminal offence, if we're to take the Byelaws at face value, which is utterly stupid.
I find the number of people receiving Penalty Fakes from Northern at their destination, debit card in hand, to be disgraceful quite frankly. Not least because there is no appeals procedure if a Penalty Fake is unfairly requested (and "unfair" goes far beyond "unlawfully", given the queues at most ticket offices these days because of deliberate short-staffing). Northern take great glee in pointing out that the short-staffing doesn't change their opinion on Penalty Fakes, and that regardless of the queue length you must still pay before boarding. Doesn't matter if you miss your train due to a 30 minute queue, as I have seen at Leeds and at Shipley before, tough. No wonder they got rid of the statutory scheme, with its five minute queue lengths.
Plenty go on here about the evils of the "pay when challenged brigade", as though they're the worst people in the world. Call me naive, but instead of giving TOCs wide-reaching powers to use the court's sledgehammer to crack this particular nut, how about getting the TOCs to challenge the brigade just a wee bit more?
The trouble with the current system is that the TOCs are allowed to use the threat of court action instead of implementing strong revenue protection systems. Northern get more from one Penalty Fake than they do from half a train of fare-paying passengers; it's time that golden goose got put out of our misery.
It's precious little wonder that TL/GN are seriously considering shutting most of their ticket offices. Why bother with revenue protection and a good shopping experience when you can get the Magistrates Court to act as your personal heavies?
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