Hi, just wanted advice on the following situation, getting very frustrated ringing and waiting to speak to someone at Eurostar, if anyone's been in something similar. Will keep it brief....
Family travelling back to Leicester from Disneyland Paris. Tickets purchased from Eurostar. At the train station informed that our train was late and that we needed to get on another train to Lille Florence, to make it too Lille Europe to make sure we got on the last Eurostar out of France that night. We were allocated no seats on the train to Lille and then had to make our own way to Lille Europe.
At Lille informed Eurostar staff we would miss our connection to Leicester at 10pm was told staff would be informed at St Pancras to provide assistance. On the Train informed the train manager again, he looked on his iPad and said that there were a further 2 trains after 11pm from st Pancras and that he would stamp my tickets to hop on to these. He went away and came back and said st Pancras had been informed and he stamped my tickets.
On arriving at st Pancras we noticed no Eurostar staff but we headed straight to the platform, when we got there we noticed no staff. Waited asked the cleaner who said to wait at desk. With the children getting agitated and it being cold we decided to go back down and find somewhere warm. I managed to find the train station security man. Who was surprised and told me that there was no trains after 10pm on a Saturday night. He radioed his manager who rang the Eurostar control room, but was told that they could not do anything as the managers had gone home.
To the cut the story short...with it being being 12am and the kids not eaten since Disneyland Paris and concerned about our safety. We decided to get a hotel room, the train station security man went with me to try to get us a room. We could not find any vacant room. Came back to the station, with it being nearly 1am and kids tired and hungry we decide to get a cab too Leicester costing £170 and arriving at around 4am.
Next day (Sunday) managed to get through to st Pancras Eurostar. Spoke to someone, who informed me everything was logged. Gave me an email contact to customer services, who I emailed, explaining everything. Monday got email saying forward hotel receipt. Got very annoyed had obviously not read my email. Straight away rang them. Spoke to someone who said forward email to them and they would speak to their manager and get back to me at Tuesday 2pm.
Heard nothing on Tuesday and Wednesday. Senet email late yesterday asking for details for a senior contact, no response.
Would anyone have a senior contact name for customer services at Eurostar?
Or any other advice?
Thanks for the help.
Family travelling back to Leicester from Disneyland Paris. Tickets purchased from Eurostar. At the train station informed that our train was late and that we needed to get on another train to Lille Florence, to make it too Lille Europe to make sure we got on the last Eurostar out of France that night. We were allocated no seats on the train to Lille and then had to make our own way to Lille Europe.
At Lille informed Eurostar staff we would miss our connection to Leicester at 10pm was told staff would be informed at St Pancras to provide assistance. On the Train informed the train manager again, he looked on his iPad and said that there were a further 2 trains after 11pm from st Pancras and that he would stamp my tickets to hop on to these. He went away and came back and said st Pancras had been informed and he stamped my tickets.
On arriving at st Pancras we noticed no Eurostar staff but we headed straight to the platform, when we got there we noticed no staff. Waited asked the cleaner who said to wait at desk. With the children getting agitated and it being cold we decided to go back down and find somewhere warm. I managed to find the train station security man. Who was surprised and told me that there was no trains after 10pm on a Saturday night. He radioed his manager who rang the Eurostar control room, but was told that they could not do anything as the managers had gone home.
To the cut the story short...with it being being 12am and the kids not eaten since Disneyland Paris and concerned about our safety. We decided to get a hotel room, the train station security man went with me to try to get us a room. We could not find any vacant room. Came back to the station, with it being nearly 1am and kids tired and hungry we decide to get a cab too Leicester costing £170 and arriving at around 4am.
Next day (Sunday) managed to get through to st Pancras Eurostar. Spoke to someone, who informed me everything was logged. Gave me an email contact to customer services, who I emailed, explaining everything. Monday got email saying forward hotel receipt. Got very annoyed had obviously not read my email. Straight away rang them. Spoke to someone who said forward email to them and they would speak to their manager and get back to me at Tuesday 2pm.
Heard nothing on Tuesday and Wednesday. Senet email late yesterday asking for details for a senior contact, no response.
Would anyone have a senior contact name for customer services at Eurostar?
Or any other advice?
Thanks for the help.
