How can I find arrival time from 2 weeks ago?

[Essexman]

On 7th July I travelled from St Pancras to Leicester (10.15 departure). The train was delayed and after sending a tweet to East Midlands Trains they replied with an apology and a link to a Delay Repay Claim Form. The ticket was £125 (first class day return) and I believe that I'm entitled to vouchers for 50% of the outward cost, so £31.25)

I returned the completed form but today have received a letter saying that their records show that the train was delayed by less than 30 minutes so no compensation is due. I can't recall the exact arrival time but think it was in the region of 40 minutes late.

Can anyone tell me where I can look up this information. I thought it was on RealTime Trains but they only hold records for 7 days.

Thanks

 

[clagmonster]

According to RTT, it arrived at Leicester at 12:04, 40 down.
http://www.realtimetrains.co.uk/train/C82114/2015/07/07/advanced

 

[najaB]

Can anyone tell me where I can look up this information. I thought it was on RealTime Trains but they only hold records for 7 days.

Are you sure about that? There might be a way to get older data... Think URL hint, hint.

 

[yorkie]

I don't know why RTT hides it but the data is easily visible on Raildar, so no need to faff around with RTT.

 

[najaB]

I don't know why RTT hides it but the data is easily visible on Raildar, so no need to faff around with RTT.

To be fair, it's pretty easy to get it on RTT as well - just takes a couple of extra clicks. Only time it doesn't work is for STP or VSTP services.

 

[Essexman]

Thanks.
I couldn't find the information on RTT but armed with this will now challenge EMT who said it was delayed for less than 30 minutes.

 

[Xenophon PCDGS]

Let us know the outcome after you present EMT with this information.

 

[gray1404]

Good luck! Yes, you know through having been on the train yourself that it is more then 30 minutes i.e. you qualify for Delay Repay. You'd like to think that that TOC would have their own correct information about one of their own services. lol Let us know how you get on!