Rude Scotrail staff?

[Chrism20]

At first I thought this was a joke as it sounds that silly. They have obviously arranged for the supplies to be taken to the station to be put on the train.

Seeing as they wouldn't have been using the gas guzzler they could have spent the £13.80 it costs for a return to go and collect it. There were a couple of the 6-8 trains a day that allow for a turnaround of less than two hours at Fort William.

 

[12CSVT]

The title of this thread should be 'Ungrateful B&B Owners'

 

[A-driver]

I think you'd have to be stretching awfully far for that to be a plausable explanation. You'd surely tell your "m8" that it was a one off in person.
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Who said I'm offended.



If you're communicating with a customer you should be using proper English, or a reasonable facsimile thereof.

Who says its anyone communicating with a customer? And even if they were, what they were saying is bad enough without worrying about 'proper English'.

 

[Altnabreac]

At first I thought this was a joke as it sounds that silly. They have obviously arranged for the supplies to be taken to the station to be put on the train.

Seeing as they wouldn't have been using the gas guzzler they could have spent the £13.80 it costs for a return to go and collect it. There were a couple of the 6-8 trains a day that allow for a turnaround of less than two hours at Fort William.

Certainly the warden at Loch Ossian Youth Hostel used to get the train to Fort William once a week to go to Morrisons as he didn't have a car.

The times are relatively good for doing this.

 

[Chrism20]

Certainly the warden at Loch Ossian Youth Hostel used to get the train to Fort William once a week to go to Morrisons as he didn't have a car.

The times are relatively good for doing this.

That would have been the most sensible option, especially given that they have said their requests have been refused before. Surely if they wanted to scratch ScotRails back they could have contacted them when the refusals happened in the passed and asked if they could set up some sort of agreement. Although if I was ScotRail I'd be charging them for it - at least a child single.

What happens if they forget to come out when the train arrives? Has the guard to go wandering? Or should the driver sit and honk the horn until they arrive?

 

[Bodiddly]

Why don't we just rip all the seats out of every train and fill it full of wee boxes to be dropped off at stations all over the network? This way, people will get free delivery on everything and not get upset over daft comments.
It might seem that helping out is the right thing to do in this situation, but where does it end? Will they be asking Scotrail to drop off that new double bed frame they bought because they can't be bothered picking it up?
And as for that rag the story was taken from, I wouldn't use that if I had run out of bog roll!

 

[DaleCooper]

Why don't we just rip all the seats out of every train and fill it full of wee boxes to be dropped off at stations all over the network?

That was called Red Star Parcels

 

[theironroad]

Sounds like the hotel have certainly helped out scotrail before and its passengers, according to the article.

It's this type of help, with people helping each other out that makes society civilised.

I don't know how the press got involved, but it's not helpful really.

 

[Chrism20]

Well it certainly won't have been ScotRail that's contacted them that's for sure.

On a more realistic front however there are security implications here. Unless someone at Fort Bill opens the parcel and checks all the contents etc that box could contain absolutely anything.

OK it's Rannoch Moor and it's very unlikely that the Highland branch of IS are plotting to flatten the hill with the help of the local stopper to Glasgow but imagine the chain of events where the box contains something such as flour - fairly harmless but the bag bursts and a little drop comes out the box or a bottle of something leaks and there is liquid. Someone raises the alarm and all number of people are called out some station in the middle of nowhere due to suspicious package. Granted it's unlikely to happen but it's the type of things that spark investigations - who allowed it onboard? Who was keeping an eye on it? Who packed it? Who touched it?

Before you know it the situation becomes disciplinary and someone is in deep trouble and the headlines would be worse 'ScotRail allow unattended package to travel and sparks travel chaos and panic".

 

[Bodiddly]

Well it certainly won't have been ScotRail that's contacted them that's for sure.

On a more realistic front however there are security implications here. Unless someone at Fort Bill opens the parcel and checks all the contents etc that box could contain absolutely anything.

OK it's Rannoch Moor and it's very unlikely that the Highland branch of IS are plotting to flatten the hill with the help of the local stopper to Glasgow but imagine the chain of events where the box contains something such as flour - fairly harmless but the bag bursts and a little drop comes out the box or a bottle of something leaks and there is liquid. Someone raises the alarm and all number of people are called out some station in the middle of nowhere due to suspicious package. Granted it's unlikely to happen but it's the type of things that spark investigations - who allowed it onboard? Who was keeping an eye on it? Who packed it? Who touched it?

Before you know it the situation becomes disciplinary and someone is in deep trouble and the headlines would be worse 'ScotRail allow unattended package to travel and sparks travel chaos and panic".

Ha ha, like that!

'Excuse me, are you the Corrour people's front?

**** off! The Corrour people's front! We're the people's front of Corrour!'

 

[Wolfie]

The title of this thread should be 'Ungrateful B&B Owners'

Spot on... there is an old phrase about nose, cutting, spite and face which seems appropriate - let's just say that next time they are extremely unlikely to get a delivery from Scotrail...

If you're communicating with a customer you should be using proper English, or a reasonable facsimile thereof.

Since Scotrail are not in the parcels delivery business, and were actually doing this pair a favour, who says that they are customers?

 

[telstarbox]

Having said that, if you asked a Scotrail guard working a Highlands service to drop off a letter to someone waiting at another station on the route, they'd be more likely to consider it than a guard on London Overground?

 

[SPADTrap]

Having said that, if you asked a Scotrail guard working a Highlands service to drop off a letter to someone waiting at another station on the route, they'd be more likely to consider it than a guard on London Overground?

They would until the sender went to the gutter press about the guards hesitation (as he/she runs through potential security implications in their head before agreeing/disagreeing) and about how FURIOUS and OUTRAGED and DISGUSTED they are because of it! :-x

 

[Tomnick]

What happens if they forget to come out when the train arrives? Has the guard to go wandering? Or should the driver sit and honk the horn until they arrive?

I've seen it suggested elsewhere that that is indeed what has happened on previous occasions - the Guard going wandering, that is.

 

[thelongestroad]

Having said that, if you asked a Scotrail guard working a Highlands service to drop off a letter to someone waiting at another station on the route, they'd be more likely to consider it than a guard on London Overground?

I can see your point.

Unless it's internal railway mail, I'm not sure I'd want to be delivering letters for people I didn't know... I don't work for LOROL or ScotRail though!

 

[Clip]

Having said that, if you asked a Scotrail guard working a Highlands service to drop off a letter to someone waiting at another station on the route, they'd be more likely to consider it than a guard on London Overground?

Well seeing as LO don't have guards anymore.....

 

[bussnapperwm]

I can see your point.

Unless it's internal railway mail, I'm not sure I'd want to be delivering letters for people I didn't know... I don't work for LOROL or ScotRail though!

especially as delivering letters is the job of the royal mail anyway

 

[A-driver]

I can see your point.



Unless it's internal railway mail, I'm not sure I'd want to be delivering letters for people I didn't know... I don't work for LOROL or ScotRail though!

I was once asked when driving an up express from Cambridge to London to take a bunch of keys by a passenger which their wife would collect. I happily obliged saying that my only request was that their wife was waiting on the platform by the stops when I got there as I had a quick turnaround so couldn't wait for her or go hunting round the station. All worked out ok.

But whilst is do it with keys or similar I wouldn't be so obliging for anything sealed or something like a bag/wallet etc. Not through security fears but simply because when taking something like that into the drivers cab with only you in there and no witnesses I'm often fearful you could hand it over for them to say "and where is the £50 cash that was inside"!

 

[313103]

Having said that, if you asked a Scotrail guard working a Highlands service to drop off a letter to someone waiting at another station on the route, they'd be more likely to consider it than a guard on London Overground?

So when did you ask this of a London Overground Guard, bearing in mind they were unceremoniously dumped off the North London Line on the 26th November 2013 and from the Gospel Oak to Barking line in July 2014?
Also take into consideration that if they had Guards I would still be living in London and working for London Overground!