Not quite certain why Rhygaled responded to TLs post in another thread
I thought the matter was more-relevant to that topic than this one. However, since you have raised specific questions about my examples, this topic is probably appropriate.
I think that Teflon Lettuce was saying that it's one service (or corridor) that can follow a number of deviations and hence has one number. It is not uncommon
It is not uncommon, yes. That doesn't change the fact that, when there are variations within a single service/corridor, displaying the service number on the bus does not add much additional information, if any. Where all the variations have their own route numbers, the route number is conveying additional information.
based on your statement above, if when services were "clearly labelled" that they "failed to board a service that would have taken them where they wanted to go"..... How does that happen? Did they not ask the driver? How did you know that they wanted that service? Why didn't you tell them? The service was clearly labelled so how did the service number confuse the issue?
If we consider the X50 service from Dec 2013 up until the introduction of the T5, there were three routes/variations, all under the 'X50' designation:
- Aberystwyth - Aberaeron - Cardigan
- Aberystwyth - Aberaeron - New Quay - Cardigan
- Aberystwyth - Aberaeron - New Quay - Aberporth - Cardigan
Prior to that, however, there were four:
- Aberystwyth - Aberaeron - Cardigan
- Aberystwyth - Aberaeron - New Quay - Aberporth - Cardigan
- Aberystwyth - Aberaeron - New Quay - Cardigan
- Aberystwyth - Aberaeron - Aberporth - Cardigan
At the time of the passengers who "failed to board a service that would have taken them where they wanted to go", as I said
most of these were clearly labeled. The first was the 'X50' and the second was the '550'. 3. and 4. however were labeled as either '550' or 'X50', seemingly at random (there were only a handful of workings using those routes, hence
most services were clearly labeled, but the ones using those routes were not).
The poor souls who got left behind encounted variation 4. on the above list. The working in question started from Aberaeron and carried service number 'X50'. I was on the 'connecting' Arriva service from Aberystwyth, but it missed the 'connection'. I was thus stuck in Aberaeron for a while and met the passengers for Aberporth who had not boarded the bus due to assuming it did not go via Aberporth. Too late to tell them about the varation because, as I said, I had missed the 'connection' myself.
After Dec 2013, with the single number, we have the opposite problem: passengers boarding the wrong service. In the two relatively recent cases I mentioned, I did not speak to the passengers concerned.
In the first instance, on a Northbound working (via New Quay only), we had got to about
here (the roundabout where the bus leaves the main road to go to Aberporth) when some passengers suddenly jumped up and got the driver to stop and let them off. Obviously they knew the road, but assumed the bus would go that way and didn't realise that this one didn't until they saw us passing the junction. I don't know why the driver didn't tell them when they boarded and can only guess they had bought some kind of rover ticket earlier which they showed to the driver on boarding without stating their destination.
In the other case, a southbound working, the passengers (again for Aberporth) were told by the driver on boarding. The driver suggested they get off at Aberaeron, and if I recall correctly reminded them to do so when we got there. Had they known before boarding though we don't know whether they would have prefered to wait an hour in Aberystwyth rather than Aberaeron.
However, for most passengers, any of the variations will take them where they want to go. One service number makes more sense to them rather than having the T5A, T5B or T5C.
I see what you are getting at, but the detours result in a fairly large time penalty which I'm pretty sure must dent the use by through passengers. I therefore disagree that 'for most passengers, any of the variations will take them where they want to go', since because of the routing alot of the traffic is to/from places on the Aberporth and, in particular, New Quay loops. The sole-remaining direct service (which on college days is duplicated between Aberaeron and Cardigan, with the through bus now being a 'T5' but the short working still designated 'X50') in each direction, but particularly the northbound due to the time it runs, could be a shock for passengers used to the 'T5' and 'X50' 'always' going via New Quay.