Maybe they meant to schedule it to go out later, but messed it up? I doubt they were really shutting up shop at 4:45 even if the railways do seem to think it's Saturday today.
They are, like they do most of the time now a days. Tweets were also sent signing off at 16:00 a couple of days last week, and a member of LM staff confirmed NRE were taking over at 16:00 on another day
LM Twitter is staffed internally until 4 or 7, and then subcontracted to NRE until 10.
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Their Twitter account seems to be covered 0700-1500 and 1500-2300 these days.
Seems more like. M-F
07:00-09:00 staffed by LM customer services
09:00-16:00/19:00 occasional checks by LM customer service staff
16:00/19:00-22:00 Occasional checks by NRE often answering incorrectly
S/S
08:00-16:00 occasional checks by LM customer services
16:00-22:00 occaisonal checks by NRE as above.
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I saw that Tweet and I think the person on the Tweet Deck was handing over to someone else for the evening as they are still tweeting now.
As already mentioned, NRE handle the LM Twitter feed after 16:00
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How I wish for the David Whitley days back. A cynic can't help but wonder if someone is trying to dismantle what he set up.
Meanwhile, fGW Twitter seems pretty good these days, and don't VT man theirs 24 hours?
Neil
FGW, EMT and VT are all 24 hours (although FGW may be NRE between 23:00 and 06:00?).
I sort of wish for the DW days back, but only if it was adequately staffed as he never got a day off, and tweeted along side a full time role, think he worked something like 08:00 till 01:00 most days...
LM customer service superviser has recently claimed to me in an email that they consider that although their Twitter service has changed it is of a no lower quality, and the changes were needed due to a higher tweet volume being received, and due to changes in customer services opening hours...
