Ease of excessing a ticket to any permitted

[block6panger]

Evening all,

I have a super off peak return starting tomorrow from London to Nottingham via Grantham.

I now wish to make this an any permitted ticket. The difference in cost is £1.30 (£37.95 to £39.25 on a 16-25 railcard).

Is this easily possible to do tomorrow before I travel?

Thanks in advance

 

[Merseysider]

Evening all,

I have a super off peak return starting tomorrow from London to Nottingham via Grantham.

I now wish to make this an any permitted ticket. The difference in cost is £1.30 (£37.95 to £39.25 on a 16-25 railcard).

Is this easily possible to do tomorrow before I travel?

Thanks in advance

You don't need to do it before you travel - there is no penalty for doing a change of route excess during travel as opposed to beforehand.

Remember that if you're only doing it in one direction, you should only be charged half the difference.

 

[Bletchleyite]

As long as it is route GRANTHAM and not TOC-routed that should be easy enough to do at the ticket office, yes. You can also excess it in one direction only for half the difference between the two tickets, though you might find some staff[1] don't know this and insist you can't (you indeed can't for all other excess types - you just can for route excesses (and possibly, but not certainly, change of class)).

[1] Including the muppets who wrote the "what if I want to change my route" garbage on VT's online sales site, which as I've pointed out to them repeatedly is completely false.

Neil

 

[trentside]

Yes - you should have no problems obtaining this excess before travel from a ticket office.

If you're pushed for time, or there's a long queue, there isn't actually a penalty for obtaining a change of route excess from the guard onboard, so you can technically just jump on the train and obtain it when your ticket is checked.

 

[Merseysider]

...and insist you can't (you indeed can't for all other excess types - you just can for route excesses (and possibly, but not certainly, change of class)).

Sorry to be a pedant but change of ticket type excesses (eg CDR->SDR) are also obtainable onboard.

 

[Bletchleyite]

Sorry to be a pedant but change of ticket type excesses (eg CDR->SDR) are also obtainable onboard.

To clarify, I was stating that excessing only half a ticket at half the fare difference is only possible for a change of route (and *possibly* a change of class, but I'm not sure on the latter).

However just about every member of staff I have asked for this has incorrectly excessed the whole ticket and has had to do it again, sometimes more than once.

Neil

 

[sarahj]

Had an interesting one today, working a train from Brighton towards Southampton, came across an old dear holding a CDR from Brighton to Haywards Heath. She said she wanted to travel to Worthing. Thinking she had already done Brighton to the Heath and then back down, I excessed her ticket to worthing, £1.50. No she said, she wanted to go to worthing, then to back. All I could think of selling her was a CDR Brighton to Worthing, at £3.90. This was not good enough, last time she said she paid £3.00 at a ticket office. By now we are at worthing, so I told her to speak to the ticket office there. I'm still not 100~% what she wanted. my only guess was a journey, Brighton to Worthing to Haywards Heath and then back to Brighton, which is three legs. Excessing her ticket to a Worthing to Haywards Heath, would miss out the original trip from Brighton to Worthing. And while you could say, thats covered in the return from the Heath, through to Worthing, that means that she is using the return portion for her original outwards trip. So what the ticket office had sold her for this £3.00 I'm not sure.

Note, she had a Senior Card.

 

[bb21]

I think your actions were correct, so it is possible she could have remembered it wrong.

Or she could have been fibbing. Old dears do that sometimes.
--- old post above --- --- new post below ---
Come to think about it, if she wanted to do a three-legged journey, a Hove - Worthing return should suffice, but that is still £3.30

 

[sarahj]

I think your actions were correct, so it is possible she could have remembered it wrong.

Or she could have been fibbing. Old dears do that sometimes.
--- old post above --- --- new post below ---
Come to think about it, if she wanted to do a three-legged journey, a Hove - Worthing return should suffice, but that is still £3.30

Well, £3.00 is all she was going to pay. I asked her if she had the ticket from last time to see what was done, but she did not.

Funny thing is, when she got to Worthing she was headed for the subway, which gives an exit without barriers, but then she changed her mind and headed for the main exit. I then noticed that the barriers were open. :roll:

 

[Starmill]

That sounds very bizarre sarahj! If she was being that unclear - obstructive, even, over what she wanted to do with the ticket and where she wanted to go, I would have been tempted to take the £3, issue a ticket that costs £3 and move on. Although if she was actually just very very confused it could lead to problems down the line... very odd!

 

[maniacmartin]

By the gateline actions it sounds like she wanted a protracted argument that would last long enough for her to get away without paying at all.

 

[hairyhandedfool]

....I asked her if she had the ticket from last time to see what was done, but she did not....

They never do....