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Northern to introduce evening peak restrictions

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reb0118

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The Northern restrictions apply to both legs when a change of trains is necessary.

That is true, that said an online booking engine will not sell an off peak day return starting an a station not covered by the peak restriction (due to time or location) where, by implication, a change of train is required at a station where the peak restrictions are in force.

Compare the journeys from Newcraighall [NEW] to South Gyle [SGL] with those from NEW to Edinburgh Park [EDP]. These journeys all require passing through or changing at Edinburgh [EDB] or Haymarket [HYM]. Most journeys to SGL are through journeys and most (if not all) to EDP require a change. If we compare journeys departing NEW between 16:00 & 17:00 if is generally possible to use an off peak day return to SGL (through service) but not to EDP (change required).

The booking engine will not offer the off peak day return to EDP even though, as greatkingrat states above, it would be valid on the first leg from NEW to EDB/HYM.

That said our evening restrictions seem much fairer than those implemented by Northern esp. when it comes to contra-peak flows.
 
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muz379

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http://www.theboltonnews.co.uk/news/11530931.Dale_Haslam_s_train_blog__Knowing_rights_on_the_rails/


Imagine you are in Gtr. Manchester, 3.30pm (peak starts at 4.01)

You are going from A to C. within G. Mcr.

A direct train - you would use an off-peak ticket

If you have to change at B, to get to C which would be after the 4.01 deadline, you need an anytime ticket (for the whole journey)?

That's how I read it, but this newspaper article suggests that is not the case, that an off peak between two named stations will suffice, and on Northern's facebook page there are also comments there.

Are Northern making up their own rules and regulations which are contrary to those Laws of the land?

To be frank the whole thing is a bloody mess and no-one seems to know one rule from another. Who is right, and how can it be proved they are right (ie. Statute)?
As Far as I understand it if you are going from A to C via B and all are Gtr Manchester

Lets say you get on the first train at Hazal grove at 15:30 and alight it at Picadilly at 16:30- You can use an off peak ticket for that first train
But then you board the second train at Piccadilly at 16:40 to go to Bolton - you would need an anytime ticket for this because this is now in peak time

To further complicate matters if you travel from A to C and both are in gtr Manchester and you start the journey after 16:01 you need a peak ticket
however if you travel from A to C and one is in Gtr Manchester and one is in West Yorkshire and you start your journey after 16:01 you dont need a peak ticket .
 

Howardh

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Remember the article I linked to by the Bolton Newspaperman Dale Haslam - I sent him an e-mail; and this is HIS reply (to me it doesn't make sense - maybe I am mis-reading it)
It’s a complicated answer. It basically depends on whether you NEED to change trains to complete your journey.
So, for example, if you’re from Piccadilly to Walkden, you would have to change trains.
If you left before 4pm and arrive after 4pm, you still pay the off-peak rate.
And, for example, if you went from the airport to Salford Crescent, it may well be that the timetable does recommend that you change, as it’s quicker, but, so long as it is possible to get to your destination without changing, you still have to pay the anytime route.
This is backed up by doing a quick fare search on National Rail, and a train firm couldn’t disagree with it.
One grey area is if you enter the station intending to get the 3pm direct train from Station A, arriving at Station B at 3.59pm, what if shows up 10 minutes late? Technically, you’ve arrived in the peak time and broken the rules...but then it would be up to the conductors to enforce it, which would be unlikely.

Can anyone decypher it all?
 

northwichcat

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Remember the article I linked to by the Bolton Newspaperman Dale Haslam - I sent him an e-mail; and this is HIS reply (to me it doesn't make sense - maybe I am mis-reading it)

It’s a complicated answer. It basically depends on whether you NEED to change trains to complete your journey.
So, for example, if you’re from Piccadilly to Walkden, you would have to change trains.
If you left before 4pm and arrive after 4pm, you still pay the off-peak rate.
And, for example, if you went from the airport to Salford Crescent, it may well be that the timetable does recommend that you change, as it’s quicker, but, so long as it is possible to get to your destination without changing, you still have to pay the anytime route.
This is backed up by doing a quick fare search on National Rail, and a train firm couldn’t disagree with it.
One grey area is if you enter the station intending to get the 3pm direct train from Station A, arriving at Station B at 3.59pm, what if shows up 10 minutes late? Technically, you’ve arrived in the peak time and broken the rules...but then it would be up to the conductors to enforce it, which would be unlikely.


Can anyone decypher it all?

Not correct. The exact wording is "Any train the same day except
those timed to depart between 1601 - 1829 inc"

So a delayed 15:59 departure is OK to board with an off-peak ticket and the arrival time is irrelevant.
 

hairyhandedfool

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Looks like he is more confused than the rest of you lol.

I rather suspect the argument for the direct trains being valid, and the connections not being valid, is along the lines of.......

You travel from Bolton to Manchester at around 10am, that's off-peak, but your return journey starts at Victoria at 5pm, and that is peak time. You should buy an Anytime Return, but what if you bought an Off-Peak Return to Ardwick? or Levenshulme? You could claim the return journey started there before 4pm and continue your journey as if it were 'off-peak'.......
 

muz379

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One grey area is if you enter the station intending to get the 3pm direct train from Station A, arriving at Station B at 3.59pm, what if shows up 10 minutes late? Technically, you’ve arrived in the peak time and broken the rules...but then it would be up to the conductors to enforce it, which would be unlikely.
My understanding is that this is not true . I as a conductor would not expect someone to have an anytime ticket if they boarded a train that was booked to depart off peak but because of a delay it was departing in the peak time because the delay is not the fault of the passenger they have turned up to get an off peak service in good faith
 

Howardh

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My understanding is that this is not true . I as a conductor would not expect someone to have an anytime ticket if they boarded a train that was booked to depart off peak but because of a delay it was departing in the peak time because the delay is not the fault of the passenger they have turned up to get an off peak service in good faith

Does it work in reverse, ie you are at Oxford Road, 6.31pm and the 6.25 rolls up late? Can I get on with an O/P ticket?
 

hairyhandedfool

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Does it work in reverse, ie you are at Oxford Road, 6.31pm and the 6.25 rolls up late? Can I get on with an O/P ticket?

The key words in many restrictions (not just in this case) are "timed to depart". So if the 1825 is ten minutes late, it still requires an Anytime ticket. Whether staff choose to enforce this is another matter of course.
 

muz379

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Does it work in reverse, ie you are at Oxford Road, 6.31pm and the 6.25 rolls up late? Can I get on with an O/P ticket?

Id say strictly to the letter of the rules no because the restriction is to do with when the train is timed to depart not when it actually departs .

But then really if you intended say to get the 6:45 to the same destination I dont personally see any harm done all you would do if you where following the rules is wait for the right train anyway - I think sometimes its only fair we get you where you want to go early instead of late :lol:
 

Howardh

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Id say strictly to the letter of the rules no because the restriction is to do with when the train is timed to depart not when it actually departs .

But then really if you intended say to get the 6:45 to the same destination I dont personally see any harm done all you would do if you where following the rules is wait for the right train anyway - I think sometimes its only fair we get you where you want to go early instead of late :lol:

Think the simplest solution would be if the peak train arrives 5 minutes or beyond over the 6.29pm deadline then everyone can use it. That's just a black-and-white option to prevent any disagreements.

But you can't expect passengers waiting for the 3.50pm to pay more if it arrives at 4.10. That would be taking the ;) although I wouldn't put it beyond Northern.

As an aside, are there any trains which leave Picc around 6.25 (peak) and get to Deansgate for 6.30 or just after (off-peak) and, if so, has there been a surge in passengers joining at Deansgate - maybe using the free travel on the tram to get there? (Or, of course, any similar situation where stations are close together
 
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northwichcat

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Xenophon PCDGS

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I must have caught one young lady somewhat off-guard at Northern Rail customer service, as after she answered a question that my wife asked me to enquire with them most correctly, I then asked if Clitheroe departures would be affected by the "evening-peak" embargo.

"Oh yes, any station in a PTE area is covered by this" was the immediate reply, so I asked her what PTE area Clitheroe fell in. She said that she would consult her online map and then came back quite sheepishly to say that Clitheroe did not fall in any such an area.

Glad to see that humanity can make mistakes....even at Northern Rail
 
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Howardh

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On the other side of Manchester, there is the 18:23 Manchester Victoria - Blackpool North calling S Central 1826 and S Crescent 1830, so if you're getting this train to Bolton, and coming back later, it's £2.40 cheaper to walk a mile and board at Salford Crescent :roll:

Or half-a-mile if you're half way between the two!
--- old post above --- --- new post below ---
Can anyone explain this to me - taken off the National rail website for Monday?

18:23 Manchester Victoria to Adlington (Lancs)
Single Fare
£5.60

19:18
Manchester Victoria to Adlington (Lancs)
cheapest fare
Single Fare
£2.85 Off-Peak Show

20:23 Manchester Victoria to Adlington (Lancs)
Single Fare
£2.85 Off Peak

21:23 Manchester Victoria to Adlington (Lancs)
Single Fare
£5.60 Off-Peak

http://ojp.nationalrail.co.uk/service/timesandfares/MCV/ADL/201014/1815/dep
:(
 
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Merseysider

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Or half-a-mile if you're half way between the two!
--- old post above --- --- new post below ---
Can anyone explain this to me - taken off the National rail website for Monday?

18:23 Manchester Victoria to Adlington (Lancs)
Single Fare
£5.60

19:18
Manchester Victoria to Adlington (Lancs)
cheapest fare
Single Fare
£2.85 Off-Peak Show

20:23 Manchester Victoria to Adlington (Lancs)
Single Fare
£2.85 Off Peak

21:23 Manchester Victoria to Adlington (Lancs)
Single Fare
£5.60 Off-Peak

http://ojp.nationalrail.co.uk/service/timesandfares/MCV/ADL/201014/1815/dep
:(
The £2.85 fare is an Evening Return priced by First Transpennine Express, which Northern would absolutely love to murder.
Edit: because Northern have already murdered all their respectively priced Evening Returns and would hate to see someone getting the better of them. There is nothing forbidding BoJ.
 
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yorkie

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I must have caught one young lady somewhat off-guard at Northern Rail customer service...
I suspect almost any question catches them off-guard, such is the poor level of competence at Northern Customer Services. If I was as incompetent as some of them, I'd have been sacked.
--- old post above --- --- new post below ---
Does it work in reverse, ie you are at Oxford Road, 6.31pm and the 6.25 rolls up late? Can I get on with an O/P ticket?
The restriction is:
"Valid on trains timed to depart between 0930 - 1600 inc and from 1830 onwards."
In practice, however, people may be given the 'benefit of the doubt'. See Where a delayed peak train runs in the path of an off-peak train
It depends on the circumstances really....
 

Merseysider

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I suspect almost any question catches them off-guard, such is the poor level of competence at Northern Customer Services.

Poor level of competence? You must be joking! Our staff are excellent - we have never heard of the TSA, have no idea what the NRG is, don't believe the shortest route rule exists, and above all, give out free day rangers when we **** up and don't want to admit it! :lol:
 

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Poor level of competence? You must be joking! Our staff are excellent - we have never heard of the TSA, have no idea what the NRG is, don't believe the shortest route rule exists, and above all, give out free day rangers when we **** up and don't want to admit it! :lol:

I think the Northern staff I deal with on a daily basis are brilliant. When things did cock up I got 4 free passes to use on the any train on the Northern network on whatever date I wrote on them. Everywhere I showed the pass I was told "I won't even ask what went wrong for you to get that". I had 4! Ha ha. I had some fun.
 

Merseysider

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I think the Northern staff I deal with on a daily basis are brilliant. When things did cock up I got 4 free passes to use on the any train on the Northern network on whatever date I wrote on them. Everywhere I showed the pass I was told "I won't even ask what went wrong for you to get that". I had 4! Ha ha. I had some fun.
I've had a few of them ;) I agree that some staff are excellent - the staff at Manc Oxford Road have dealt with my excess requests, split tickets and more without batting an eyelid but there are some (a minority) who have the mentality "if I haven't heard of it, it can't be true."

The staff in Customer Relations aren't really there to resolve the ins and outs of complex matters - they're there to advise running information on Twitter and hand out day rangers to people who have been delayed. But I've had the same problem occur four times with NT and they don't do anything about it and I've had to refer it to PF. Some staff are absolutely great, some staff couldn't care less.
 

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I *wish* there were a law that TOCs had to be 'fair' to passengers in their conditions! Unfortunately there is not that I know of and there won't be any time soon if any of them have anything to do with it!

Some new franchises include legal rights to the cheapest tickets though.
--- old post above --- --- new post below ---
Looks like he is more confused than the rest of you lol.

I rather suspect the argument for the direct trains being valid, and the connections not being valid, is along the lines of.......

You travel from Bolton to Manchester at around 10am, that's off-peak, but your return journey starts at Victoria at 5pm, and that is peak time. You should buy an Anytime Return, but what if you bought an Off-Peak Return to Ardwick? or Levenshulme? You could claim the return journey started there before 4pm and continue your journey as if it were 'off-peak'.......

This approach penalises any and all travellers, not just people travelling co tra-peak, but people who aren't travelling to the 'centre' at all. Restrictions on Manchester Airport - Wilmslow tickets are ridiculous! All just to prevent a few in the know circumventing the restrictions? And why don't any other TOCs word restrictions like this to do as yous ay?
--- old post above --- --- new post below ---
Glad to see that humanity can make mistakes....even at Northern Rail

Can anyone remember the last time Northern got it right?
 

hairyhandedfool

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I *wish* there were a law that TOCs had to be 'fair' to passengers in their conditions! Unfortunately there is not that I know of and there won't be any time soon if any of them have anything to do with it!....

Define 'fair'. The rules apply to every paying passenger equally, even those with Railcards.

....All just to prevent a few in the know circumventing the restrictions?...

I said I suspect it was an argument for it, I didn't say it was the only one or that it is one of the reasons used.

.... And why don't any other TOCs word restrictions like this to do as yous ay?...

You'd have to ask them.

....Can anyone remember the last time Northern got it right?

Because this is all Northern's fault isn't it? I'm sure any other company would have told DfT where to go.....
 

Howardh

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I thought the Evening Cheap Return had been abolished? If not for trains starting from outside Gtr. Manchester £2.85, instead of Lostock/Manchester evening return £3.90, I can get a ticket for Adlington and get on at Lostock??

If that's so then it's beyond crazy.
 

hairyhandedfool

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I thought the Evening Cheap Return had been abolished? If not for trains starting from outside Gtr. Manchester £2.85, instead of Lostock/Manchester evening return £3.90, I can get a ticket for Adlington and get on at Lostock??

If that's so then it's beyond crazy.

Evening Cheap Returns set by Northern have gone, those set by TPE appear to still be in the system.
 

yorkie

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I thought the Evening Cheap Return had been abolished? If not for trains starting from outside Gtr. Manchester £2.85, instead of Lostock/Manchester evening return £3.90, I can get a ticket for Adlington and get on at Lostock??

If that's so then it's beyond crazy.
If TPE suddenly decided to follow Northern by abolishing cheap fares and/or imposing similar restrictions, I'd be suspicious of collusion.

I'm not sure what is considered crazy: the fact that different operators set fares, or the fact that you may start/finish short, or the fact that there is no evidence of colluding? ;)

I'd say the former: but this is an integral part of the current privatisation system we have. It's the root cause of most anomalies, and there's nothing that can be done about it unless the system was changed.
 

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If TPE suddenly decided to follow Northern by abolishing cheap fares and/or imposing similar restrictions, I'd be suspicious of collusion.

I'm not sure what is considered crazy: the fact that different operators set fares, or the fact that you may start/finish short, or the fact that there is no evidence of colluding? ;)

I don't think so much it would be collusion with Northern, more likely TPE trying to the keep the DfT happy, in the run up to the bidding game. :P
 

Howardh

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Evening Cheap Returns set by Northern have gone, those set by TPE appear to still be in the system.

In that case, why can't I get a TPE train from Bolton to Manchester ret and pay the half-price fare?

If NR impose the new restrictions, and TPE "have" to follow them, isn't that some kind of - well, what's the word - price fixing, collusion (as stated above), anti-competitive?

But it's not NR that have been forced to impose them - this has come form above and NR need to raise money??

Anyway, I thought the whole idea of privatisation was to run different companies on the same rails competing for passengers regarding prices and service.

What we have here, in the North West is one company having a monopoly on the Manchester - London line and to Hell with us, and two companies operating the commuter routes in Gtr. Manchester and charging the same fares - and one of them providing clapped-out stock - and to Hell with us.
 

yorkie

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I don't think so much it would be collusion with Northern, more likely TPE trying to the keep the DfT happy, in the run up to the bidding game. :P
We'd certainly be able to call for an investigation if they just so happened to do the same stuff, as LTW did with FCC back in 2006 (source), though such an investigation might not be successful as they'd no doubt deny it, but we'd certainly be able to make things uncomfortable for them, so I'd say it's not worth their while trying it <D
--- old post above --- --- new post below ---
In that case, why can't I get a TPE train from Bolton to Manchester ret and pay the half-price fare?
Bolton - Manchester fares are set by Northern.
If NR impose the new restrictions, and TPE "have" to follow them, isn't that some kind of - well, what's the word - price fixing, collusion (as stated above), anti-competitive?
Northern set the fares for certain flows, and all Train Companies are bound by those conditions. Other Train Companies could give passengers more rights, ie they could choose not to enforce the restrictions, but not less.
But it's not NR that have been forced to impose them - this has come form above and NR need to raise money??
The DfT want to reduce Northern's subsidy, so that people who are wealthy and don't require public transport can have their tax burden reduced.

In order to achieve that, Northern chose to abolish cheap evening tickets and to introduce evening peak restrictions on many (but not all) of their Off Peak Day tickets.

They also chose to do it in a way that is ridiculous.
Anyway, I thought the whole idea of privatisation was to run different companies on the same rails competing for passengers regarding prices and service.
Not at all.

The true competition between Companies occurs at the bidding process. They all compete to win franchises! Any subsequent competition regarding fares is merely a by-product of the fact that different Companies happen to provide services on the same route, but that's mere co-incidence based on who runs the particular franchise. For example, any competition between EC & Virgin from London to Scotland would cease if Virgin won the East Coast franchise, and there is nothing to stop them winning it as there is no compulsion for there to be competition between rival Companies for passengers on any particular flow.

But this is well beyond the scope of this thread. There are many existing threads for this matter, I will do a search and find some relevant threads....

And, slightly related, here is an example of how Train Companies take advantage of being able to set fares as high as they want (but buying fares set by other operators can reduce the cost of your journey): How things change, yet also stay the same

I'm not sure we need yet another privatisation thread, but if we are going to have one, can it please start in a new thread to avoid this one going totally off topic.:lol:
 
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