And you got the same answer, albeit alledgedly gruffly, that a member of the public might well get. A Rover cannot be extended/excessed. A ticket for the journey from the boundary point to the new destination would have been required. That should be bought before boarding.
Or you could have boarded and then, when approach by staff, paid the full, undiscounted, Anytime Single from the Rover boundary to your new destination.
I'd be interested to know what the 'interesting exchange of pleasantries' were on the train. The use of exclamation and the winking smiley would suggest they weren't 'pleasantries' at all.
Seems like you were expecting discretion merely by dint of being railway staff.
If he had said it would be the full undiscounted ticket then fine I would have bought it.
It was several years ago and I didnt know much about tickets (I still dont know that much) and the interesting exchange was shortly after the train set off with him bursting into the coach demanding to see our tickets, I showed him the Rovers and said that as we were unable to extend the tickets to Doncaster we were getting off at Wakefield, there was a bit more of an exchange (him very loud so the whole coach could hear and me being nice and quiet), he then stormed off not checking any other tickets. A woman sat opposite us asked what it was all about so I explained about me being a driver on another TOC and not being up on the ticketing rules and us asking, before the train set off, to buy an excess/extention to go to Doncaster and him refusing to sell it to us. She then showed us her East Coast ID and said she would be taking his attitude up with his Manager, I said I wouldnt be putting in a complaint but she said it didnt matter because she was. That is the gist of it, at no stage was I offish or loud or anything (which probably wound him up even more
) and that was the end of that. We got off at Wakefield and didnt have any other trouble buying extensions or whatever you want to call them from the guards for the rest of the day, I think we ended up with 2 free trips out of about 20 trains travelled on, it certainly wasnt many freebies.
Does that cover the 'exchange of pleasantries' enough for ya!
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I see.
Sounds about right for a reasonable proportion of customer facing staff. No reason they couldn't have done a Wakefield - Doncaster return for you there, including any relevant discount such as a railcard or a PRIV. Unfortunately they aren't obliged to, and some staff simply have no interest in looking after their passengers.
We didnt want a return only a single because we werent sure which way we would be going. My lad was only about 5 or 6 at the time and if the train was shiny he wanted to ride on it!
