Local bus operator First West of England has responded to calls from students at the University of the West of England (UWE) for improvements to be made to bus services used by the students in Bristol.
The calls, for a radical overhaul of the way services are provided for students, followed a consultation, launched by the University and the Students Union, which took place earlier this year. It gathered feedback from 1024 people " both existing bus users and non users - asking them what they thought of the bus services delivered by the incumbent operator (Wessex) for students, while also asking them how they felt public transport could be improved to encourage greater use.
Following the consultation, a report - 'The Only Way is Wessex?' - was published (in July) by the Students' Union President Charlie Roper and UWE's Vice Chancellor Steve West. The report details the level of concern with the current provision of public transport (provided by Wessex), while asking for some changes to be made.
Specifically students have called for:
* Timetables that better suit students' needs (53.2% of users thought that the current timetables could be improved, with 16.8% stating that the current timetable did not meet their needs at all)
* Buses that run earlier, and later than at present, and better services on weekends
* More reliable timetables (88% of users believe the current timetables are either somewhat, or very, unreliable)
* Better consistency between online and printed timetables, and more use of electronic real time passenger information displays.
* More information about the overall punctuality of services to be shared with the student body
* Better customer service provision, including more timely responses to queries and complaints.
In response to the report managers from First West of England met with the President of the Students' Union, Charlie Roper.
To address many of the concerns raised, First West of England has committed to adjust many of its local services. Specifically it will:
* Provide additional late night journeys on Service 70 from 14 September 2014, with the last bus from Frenchay Campus departing at 0300 and from the City Centre at 0330 (Monday - Saturday).
* Provide a new Service 71 from 14 September 2014 to provide later buses from Frenchay Campus to Gloucester Road. Buses will run every 15 minutes during the day time (Monday - Friday), every 20 minutes on Saturdays, every 30 minutes during the evening until 2300 (Monday - Saturday) and every 30 minutes until 1900 on Sundays and Public Holidays.
* Provide a new Service 72 from 14 September 2014 to provide links to Lockleaze, Gloucester Road, Redland and Whiteladies Road. Buses will run every 20 minutes Monday to Friday and every 30 minutes on Saturday.
* Provide a new Service X74 from 31 August 2014, linking UWE with Filton and Bradley Stoke and also to the City Centre via the M32, providing services during the day until around 8pm, Monday to Saturday.
* Look at requests from students on placements for earlier or later journeys (to consider their viability)
* Provide up to date timetable information both online and at the relevant bus stops, with steps taken to promote Firsts own smartphone app (which offers timetable information, real time bus information and fare information at the touch of a button).
* Share data regarding the punctuality of services - so students understand how they are performing
* Further improve the way customer feedback is handled and responded to. The company already have a strong presence on Twitter and Facebook and is willing to look at other solutions that will aid the sharing of feedback from the student body.
Talking about its plans, Simon Ford, Commercial Manager for First West of England said: "We welcome the report that UWE has published and its findings. It offers useful data regarding what students want, and the type of things that will encourage them to use the bus even more. We have read it in full and have met with the university and the students' union to consider the findings more fully. We have explained how we are adjusting our services to deliver more of the things that the student body has been calling for, and hope that in time well be able to welcome more UWE students onto our services in the city."
Charlie Roper, President of the Students' Union, said: "It is fantastic that First is engaging with student feedback from our report and have begun to respond to it. Bus travel has always been at the centre of a lot of student feedback and I am pleased with the response. I will make sure that we regularly engage with First in order to make sure students are getting the best service in Bristol."
For more information about First, log onto
www.firstgroup.com/bristol.
For more information about the bus services specifically serving UWE, see
www.firstgroup.com/uwe
First is on Facebook and Twitter, at
www.facebook.com/FirstWestofEngland and
www.twitter.com/FirstBSA