It's annoying when you know that someone is getting away with not paying their fare (in exactly the same way as it is when you witness someone shoplifting or dropping litter in the street), but it is not the job of other passengers to report such behaviour. If the Train Operating Companies are unwilling to invest in enough ticket inspectors (or, as has been mentioned in another thread, they tell their staff to turn a blind eye to passengers travelling with invalid tickets) then they deserve to lose the income.
I agree with that completely its for the BTP and TOCS to come up with plans to tackle ticketless travel not the passenger
with my non railway employee hat on for a moment . I remember during my time working in retail I had a customer come up to me and accuse someone of shoplifting and trying to steal his partners handbag from her trolley , the accused heard this and a big row between the two then ensued with one of them quite seriously assaulting the other and then walking out the door . I did not step in anymore than to tell them that I would be calling the police which I then did ,I removed myself and my staff from the vicinity and let the assailant freely leave the store with about £70 worth of alcohol in his bag I did not intervene for the very reason that the area management for the store decided that we did not need a security guard there all the time and this occurred when there was not one present , so I as I was not insured nor trained or expected to undertake the role of a security guard I did nothing of the sort . If I had intervened and one of them had claimed I had assaulted them I know for a fact the company would have dropped me right in it . In this case I decided not to be a witness in court or make a statement for the police because the assailant was well known local criminal and I did not feel safe testifying against someone whose family and criminal associates knew where I worked .
As a railway employee I am not told to turn a blind eye , but I might as well be because there isnt much I can do and when it comes down to it this is what you could end up doing . When someone refuses to buy a ticket ,the only tools I have are asking them to leave the train , giving them a UPFN or getting the BTP to come and deal with them if they refuse both of those .
If they agree to leave the train , they have still not paid for the journey and will jump on the next one to their destination .
If they agree to a UPFN and give correct details then problem solved , they pay for the journey and their details are on record for future reference if they attempt the same again .
But if they refuse either of them , and continue to refuse to purchase a ticket there is not a lot I can do unless the majority of the passengers wish to wait whilst the BTP come to attend for someone refusing to pay when the average fare on my TOC is £2.50 . I suspect they often dont . The company would not take too kindly over a massive delay bill for this either .
All I can do in this situation is ring the BTP and see if there is any chance of them intercepting us before the person leaves the service . And reporting their details to my own company so guards at my depot can be made aware as well as the BTP so they can keep a look out .
Personally As a guard I would like to see my TOC employ traveling ticket inspectors (RPI's or RPA's ) in the area I operate there aren't any . I would like the traveling revenue staff to have powers to physically remove someone from the train and to have the same powers the police have to request a persons details for the purpose of a UPFN or a penalty fare . Id also like to see more BTP officers on patrol .