Excess ticket from single to return?

[marko4ever34]

I have often bought a single ticket (not being sure I would return) but then if plans changed just excessing the ticket and paying the difference between a single and a return. However tonight I was advised that this is not allowed - can someone clarify please.

 

[transportphoto]

The excess is theoretically possible before you finish the outward journey. Once you've finished it, the answer will be a no.

TP

 

[Sleepy]

I think this frowned on as people were finding old tickets and then getting a cheap ride home ! I think if you could provide proof of purchase e.g. card receipt it might help your case, if you are talking about day returns ?

 

[yorkie]

I have often bought a single ticket (not being sure I would return) but then if plans changed just excessing the ticket and paying the difference between a single and a return. However tonight I was advised that this is not allowed - can someone clarify please.

Once your ticket has expired (either by reaching your destination and/or reached the end of the validity period) you cannot then decide to excess it. Your contract has come to an end, and the ticket has no further value.

The staff were, therefore, correct.

Some staff may show discretion and issue the excess though, and as Sleepy states, if you can provide some evidence that will strengthen the possibility of discretion being shown.

 

[marko4ever34]

Once your ticket has expired (either by reaching your destination and/or reached the end of the validity period) you cannot then decide to excess it. Your contract has come to an end, and the ticket has no further value.

The staff were, therefore, correct.

Some staff may show discretion and issue the excess though, and as Sleepy states, if you can provide some evidence that will strengthen the possibility of discretion being shown.

I see strange as I am on a train right now and I asked the conductor and he said yup that's no problem and advised you are better doing it on the train as if you go to the ticket office they will charge you an admin fee.

 

[island]

I see strange as I am on a train right now and I asked the conductor and he said yup that's no problem and advised you are better doing it on the train as if you go to the ticket office they will charge you an admin fee.

I'm not sure that's correct.

 

[yorkie]

I see strange as I am on a train right now and I asked the conductor and he said yup that's no problem

So your ticket has not yet expired? In that case, the chances of obtaining such an excess are greatly increased.

and advised you are better doing it on the train as if you go to the ticket office they will charge you an admin fee.

There is no admin fee. However once your ticket has expired, the ticket office staff are well within their rights to state that the ticket is finished with and cannot be excessed.

 

[bb21]

Staff may excess the ticket using their own discretion.

However officially if you had reached the end of your current ticket's validity, your contract with the train companies have finished, so your ticket should not be excessed normally. This, as already pointed out, is to prevent fraud.

If you had not reached the end of your existing ticket's validity, then your contract has not yet finished, therefore it would be a completely different kettle of fish.