Crikey, how long are you normally delayed!?
FWIW (not much), I think the blog is quite amusing. He uses a restaurant analogy at one point, which should make the readers of the ticketing sub-forum seem right at home.
I've never been on a train that's been delayed for more than 27 minutes. I've sat in a car for hours on end because of an accident on a motorway. At the end of the incident, there was no one for me to write to and complain about the road being closed, the driver of the vehicle wasn't entitled to a refund on their car, insurance, MOT, road tax like they and any other passengers would have been entitled to a refund had we have travelled by train.
People seem to have very high expections of the train. When I take to the bus to college every morning, sometimes it will take me 20 minutes, other times it will take me 40 minutes. If the bus is anything more than 20 minutes late I get a voucher for free unlimited travel for a day in the area. The bus is hardly ever dead on schedule though, it's due to arrive at 7.45 but often it will be 7.46 or 7.47 or maybe even 7.49. On a rainy morning it could be ten minutes past it's scheduled arrival time before it actually arrives. On a rainy morning the bus company will have more passangers to deal with and this is understandable. If it rains and everybody tales the car to work there will be traffic and Many will be stuck in traffic and many will expect this, so why expect the bus to be running dead on schedule?
Heck if I am walking to college on a rainy day it could take me longer, I may have to avoid puddles or wait longer to cross the road. If I need to be somewhere dead on time then I make sure I give myself plenty of time to be there and take an earlier bus or train.
Recently I added up all of the miles I've travelled by train since the start of yessr and then devided that by cost, it worked out to 11.5p per mile. The same amount of miles in a car would have cost me 12.7p per mile in fuel. That's not taking things such as the actual price of a car, insurance, MOT, road tax into account.
Despite the beliefs of many, we often get a good deal in this country when it comes to public transport. Yes it's expensive but so is the alternative. Yes it can sometimes be late and overcrowded, so can travel by road. Nothing is ever going to be perfect. You can either get on and make the most of it or you can wste even more of your time writting pointless letters which will often change nothing, getting yourself all-worked-up by the situation.