Options with Advance Ticket if train missed

[mgood]

There is a chance that I might miss a GW service for which I already have an Advance ticket.

What are my options if I miss it (if any !!). Ticket was £36 and an 'anytime' single is around £45 - can I just pay £9 extra to go on the following train ?

Thanks

 

[Chapeltom]

There is a chance that I might miss a GW service for which I already have an Advance ticket.

What are my options if I miss it (if any !!). Ticket was £36 and an 'anytime' single is around £45 - can I just pay £9 extra to go on the following train ?

Thanks

If you miss your booked train on an advance ticket you have to buy a new ticket, in your case at £45 unless you have been delayed by the railway on route.

For anyone to give a better answer, it would be a good idea to say where your ticket is from/to.

 

[yorkie]

You can pay the difference (plus £10 admin fee) if you do so before the time of departure.

Once the train departs, a new ticket has to be purchased.

 

[mgood]

You can pay the difference (plus £10 admin fee) if you do so before the time of departure.

Once the train departs, a new ticket has to be purchased.

Thanks - I assume thats the time of departure on my Advance ticket (not the later train ?)

 

[John @ home]

Thanks - I assume thats the time of departure on my Advance ticket (not the later train ?)

It's the scheduled time of departure of the first train for which you have a reserved seat or a reserved place as part of the Advance ticket.

If your Advance ticket is for one train only, it's simple. The Advance ticket must be exchanged before the advertised time of departure of that train.

 

[BestWestern]

There is nothing to stop you asking the Guard on the next train if he will let you travel, or if he will do you an excess on board. He may well be happy to take £9 off you, or even just to let you travel with your existing ticket.

Rooles is rooles and all that, but some of us are human! I regularly allow it if we're not busy and people ask before they get on. Life is much more pleasant when you spread some goodwill

 

[Squaddie]

There is nothing to stop you asking the Guard on the next train if he will let you travel, or if he will do you an excess on board... I regularly allow it if we're not busy and people ask before they get on.

Should a guard really have the authority to break the rules in that way? This is the type of behaviour that muddies the issue in the passengers' minds, causing confusion over what should be an extremely straightforward condition: booked train only.

 

[1E05]

If ur on a connecting train and the first train is late ask the guard to endorse your ticket so you won't need to worry about buying a whole new ticket. If you miss the train by running late etc then unfortunately a brand new ticket us required.

 

[hairyhandedfool]

Should a guard really have the authority to break the rules in that way? This is the type of behaviour that muddies the issue in the passengers' minds, causing confusion over what should be an extremely straightforward condition: booked train only.

I think Guards have to be allowed to show some discretion, situations are rarely an exact fit for the rules in everyones eyes and giving a little leeway can diffuse some awkward situations.

 

[mgood]

Thanks for you replies - much appreciated

 

[Haywain]

I think Guards have to be allowed to show some discretion, situations are rarely an exact fit for the rules in everyones eyes and giving a little leeway can diffuse some awkward situations.

That's true, but they also need to recognise that the person they are dealing with might already have been to the booking office and given the staff a load of grief due to not wanting to pay again. And in some cases having bought the new ticket and then tried to use the original so that they can get a refund.

 

[BestWestern]

That's true, but they also need to recognise that the person they are dealing with might already have been to the booking office and given the staff a load of grief due to not wanting to pay again. And in some cases having bought the new ticket and then tried to use the original so that they can get a refund.

The majority of people I am thinking of will come and find you before boarding, and ask you if they can travel at a different time to their booked journey. They will usually show you their ticket immediately as they ask the question. Provided the train is not a very busy service, I see absolutely no issue with showing a little discretion. There is nothing to stop the person from simply boarding, sitting at the far end of the train and hoping that you don't find them before they reach their stop, after all. The 'rules' say that we shouldn't excess standard season ticket holders up to first class, and that on a train leaving Paddington in the middle of the evening peak the TM should force everybody quietly standing in the first class vestibules to cram themselves into the back end of standard class even though they're only going to Reading, and that we should charge anybody who has a railcard that's one day out of date, and so on. But most of us don't

 

[Northernboy67]

This has happened a couple of times with me. I spoke to the guard before I got on the train, and had to do the same with the connecting service. Both were kind, and allowed. The second tie was due to my normal service which I had a season ticket being cancelled. Again I had a word with the guard. It depends on the guard or on-board manager. It is at his discretion to allow you on his train. You may get the odd one who won't allow you. But if you don't approach before you get on the train, then expect to pay the full single fare to your destination.

 

[jkdd77]

If ur on a connecting train and the first train is late ask the guard to endorse your ticket so you won't need to worry about buying a whole new ticket. If you miss the train by running late etc then unfortunately a brand new ticket us required.

As I understand it, if a passenger catches their first booked train on an Advance ticket, and is delayed en-route so as to miss their connecting train, he or she is automatically entitled to carriage on the next train, subject to any TOC restrictions stated on the ticket (e.g a 'XC only' Advance would be valid only on the next XC train).

Getting the guard to endorse the ticket may save hassle from sceptical on-train staff on the connecting train, but is not strictly necessary in these circumstances.

However, if the passenger misses their first booked train, or misses a connection owing to their own fault, then a brand new ticket would be required.

 

[swt_passenger]

... It depends on the guard or on-board manager. It is at his discretion to allow you on his train. You may get the odd one who won't allow you.

That's not really a safe generalisation. There are a valid reasons for a passenger to be on a different train following 'railway delays' allowed for in the published Advance T&C that do not rely on the guard's discretion.

 

[Starmill]

The majority of people I am thinking of will come and find you before boarding, and ask you if they can travel at a different time to their booked journey. They will usually show you their ticket immediately as they ask the question. Provided the train is not a very busy service, I see absolutely no issue with showing a little discretion. There is nothing to stop the person from simply boarding, sitting at the far end of the train and hoping that you don't find them before they reach their stop, after all. The 'rules' say that we shouldn't excess standard season ticket holders up to first class, and that on a train leaving Paddington in the middle of the evening peak the TM should force everybody quietly standing in the first class vestibules to cram themselves into the back end of standard class even though they're only going to Reading, and that we should charge anybody who has a railcard that's one day out of date, and so on. But most of us don't

Indeed I've asked a number of times on TransPennine (though always in the case of earlier, not missed a booked train!). Actually, I've always been refused and just said okay, fair enough, thanks anyway - so good job I didn't just get on!

 

[yorkie]

It is at his discretion to allow you on his train. You may get the odd one who won't allow you. But if you don't approach before you get on the train, then expect to pay the full single fare to your destination.

It is their discretion if you are not delayed on your journey by rail e.g. if your bus or taxi was late, or you just left your house late, or whatever.

But if it's due to a train being delayed or, in your case, cancelled, then the T&Cs are quite clear that you will be allowed travel on a later train.

Please, let's not confuse these two totally different scenarios!