My daughter was travelling from Wymondham to Middlesbrough last week and was caught up in the service disruptions from the bad weather. Her 0915 East Coast train from Peterborough to Darlington finished short at York. This meant that, instead of connecting onto 1059 Northallerton-Middlesbrough and arriving at 1130, there was a need to change at York and Darlington which would then arrive at 1219.
I assume that, despite the multiple TOCs in the journey it is East Coast to whom a Delay Replay claim should be made (as it was their finishing short that led to a delay of over 30 minutes).
However, when completing the claim form on the East Coast website ( at http://www.eastcoast.co.uk/about-us/passengers-charter1/delay-repay/delayrepayform/) it is not clear how to express the reason for the claim. It asks the length of delay in minutes. For the East Coast section of the journey there was not a delay per se. It was their finishing short that led to a late arrival at Middlesbrough so do I put the number of minutes late in reaching the destination even though the Northern Rail train into Middlesbrough was not itself late? There does not seem to be any way of referring to the East Coast train finishing short, even through it was the cause of the delay as if I try and type an explanation into the 'minutes late' box it insists that a number should be entered rather than text.
What is the right way of expressing this situation on the form?
I assume that, despite the multiple TOCs in the journey it is East Coast to whom a Delay Replay claim should be made (as it was their finishing short that led to a delay of over 30 minutes).
However, when completing the claim form on the East Coast website ( at http://www.eastcoast.co.uk/about-us/passengers-charter1/delay-repay/delayrepayform/) it is not clear how to express the reason for the claim. It asks the length of delay in minutes. For the East Coast section of the journey there was not a delay per se. It was their finishing short that led to a late arrival at Middlesbrough so do I put the number of minutes late in reaching the destination even though the Northern Rail train into Middlesbrough was not itself late? There does not seem to be any way of referring to the East Coast train finishing short, even through it was the cause of the delay as if I try and type an explanation into the 'minutes late' box it insists that a number should be entered rather than text.
What is the right way of expressing this situation on the form?
