It seems to be rather unfair if one company who currently owns a franchise has a way of mobilising passengers to fight their corner that other companies do not, solely because they are the incumbent.
It's a bit different if passengers do it off their own bat.
I'd be fine with messages thanking passengers for their support once everything was finished but am definitely uncomfortable with the messages that have been reported as being sent.
I work in a (non-rail) area where we put messages out on boards listing bus departures. We have very strict rules about what they are allowed to contain. At one point they were allowed to be altered by staff at any bus garage with the aim being to get information onto them more quickly. We had a number of incidents so now they can only be put out by a small number of centrally-based people which has probably slowed down how quickly we can put messages out, but ensures they remain professional and unbiased.
It's a bit different if passengers do it off their own bat.
I'd be fine with messages thanking passengers for their support once everything was finished but am definitely uncomfortable with the messages that have been reported as being sent.
I work in a (non-rail) area where we put messages out on boards listing bus departures. We have very strict rules about what they are allowed to contain. At one point they were allowed to be altered by staff at any bus garage with the aim being to get information onto them more quickly. We had a number of incidents so now they can only be put out by a small number of centrally-based people which has probably slowed down how quickly we can put messages out, but ensures they remain professional and unbiased.