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The 2012 Robert Clark unusual transport awards

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robertclark125

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The second year of me running this alternative awards scheme, that dishes out the awards that they're either too scared to hand out, or too scared to accept, or too humble to accept. So, lets see this years categories and winners.

The Mr halfwit of a passenger who doesn't care about health and safety award - Well, this goes to the man who lost his rag with Preston Bus on twitter, after three of their vehicles pulled out of the stands at the bus station, and he then ventured onto the concourse to try and get on board. He was refused, and then took to twitter to vent his splein (and a lot more) to Preston Bus, who, correctly, stood their ground.

To be fair, he did later apologise to preston Bus for this, and the firm has drawn a line under it, but that man wins the award.


The award for the poorest excuse for not giving out information - Lough Swilly

The irish firm, which has not bought a new bus for over 20 years, came up with the same excuse to a mate from Dublin, that Preston Bus gave to some friends of mine last year. On that occasion, PB won the award, this time, it goes over the Irish sea. And the excuse? They don't give out timetables as folk might take them away.

As I said last year, why do Argos leave piles of catalogues in their shop fronts?


Using a very unsuitable vehicle on a school contract award - Prentice Westwood

The west calder firm gets it for a fife school contract needing 60 seats. They sent out a minibus, with 23 seats one afternoon, which had to do three trips. You have to wonder at the mentality of some folk.


Keeping enthusiasts informed on the forum award - Mbonwick

He keeps us up to date with all at Stagecoach UK bus with his regular fleetcards, and it's about time his work was appreciated. Well done Michael


The what a shambles (rail) award - Department of transport/WCML franchise

enough has been said of this mess, which only adds fuel to the fire of those calling for the railways to be renationalised.


The what a shambles (bus) award - West Lothian Council/EM Horsburgh

The complete and utter mess with the tendering of ALL local bus services in west lothian has made press headlines, and has a thread all of its own on another forum. Rather than tender only routes in one area one year, and another the next, like what Fife has been doing since 1986, West Lothian Council put the whole lot out in one go. The result was first lost a lot of work to the likes of EMH, who also gained work from Prentice Westwood.

This is where the chaos comes in. Timetables not ready, and the rules state buses no older than a 51 plate, have dot matrix display, and MUST give change.

EMH are not giving change, and are seemingly now cancelling work, as they've took too much on. So, work has to be tendered again.

And west lothian council wonders why less folk are using the bus?


Giving it a go and making an ever bigger success of it - Stagecoach Fife

They've increased the frequency of the 99 between St Andrews and Dundee to every 10 minutes, and so retain the award they won last year.


Why did you have to stick your nose in award - OFT/Competition Commission

This is for the issue that led to Stagecoach pulling out of the purchase of First's Barnstaple depot, then first pulling out of the area, and stagecoach registering routes, leaving First's employees wondering if they'd have a job. Nice one guys.


Keeping passengers informed and carrying on as best they can award - Stagecoach East Scotland/Lothian Buses/Preston Bus/Stagecoach in Lancashire

The latter two get it for their efforts during the Preston Guild, the first two for keeping their passengers informed better than anyone else of the delays due to the tram works in the Scottish capital.


The what's the point award - Blackpool Transport

They have a route map, available online, but it's not in their timetable booklets for tourists. Why?


Lifetime achievement award - Roger french

The retiring MD of Brighton and Hove bus and coach has well and truly earned this award, and his retirement. If only there were more like him.
 
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90019

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Using a very unsuitable vehicle on a school contract award - Prentice Westwood

The west calder firm gets it for a fife school contract needing 60 seats. They sent out a minibus, with 23 seats one afternoon, which had to do three trips. You have to wonder at the mentality of some folk.

I seriously doubt they sent it out over anything else - I'd say it's pretty likely they had nothing else available and it was a choice of that or not running the service at all. Which would you prefer?
 

Eagle

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Not sure how short notice you could do that at. I suspect they only knew they'd have to put minibuses on at most a couple of hours beforehand.
 

overthewater

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BEST Twitter Service: HAS to go to Stagecoach East Scotland, Unlike many other companies Stagecoach east will deal with everything via twitter unless is serious and needs to be via phone or email. First have stuck to the line that Twitter is only for giving out information. Stagecoach east does that with fares, routes etc All very happy people.




The west calder firm gets it for a fife school contract needing 60 seats. They sent out a minibus, with 23 seats one afternoon, which had to do three trips. You have to wonder at the mentality of some folk.

IF that happens again I would stripe them of the contract. I be honest it would have been quicker just giving all the students temp bus passes to get home on the service bus back to Kincardine, Especial for the last 15. Better point Hire in Taxi, and make Them pay for the whole lot.....

The what a shambles (bus) award - West Lothian Council/EM Horsburgh

The complete and utter mess with the tendering of ALL local bus services in west lothian has made press headlines, and has a thread all of its own on another forum. Rather than tender only routes in one area one year, and another the next, like what Fife has been doing since 1986, West Lothian Council put the whole lot out in one go. The result was first lost a lot of work to the likes of EMH, who also gained work from Prentice Westwood.

This is where the chaos comes in. Timetables not ready, and the rules state buses no older than a 51 plate, have dot matrix display, and MUST give change. EMH are not giving change, and are seemingly now cancelling work, as they've took too much on. So, work has to be tendered again.

And west lothian council wonders why less folk are using the bus?

I have to agree with you there, West Lothian have balls it up big time.
 

Ivo

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So much northern bias :lol: On the flip side though, well done for mentioning Mr French. He deserves the recognition.

BEST Twitter Service: HAS to go to Stagecoach East Scotland, Unlike many other companies Stagecoach east will deal with everything via twitter unless is serious and needs to be via phone or email. First have stuck to the line that Twitter is only for giving out information. Stagecoach east does that with fares, routes etc All very happy people.

That's all very well - until you consider that not everyone has Twitter. Thus, I think First's approach is better.
 

Tomonthetrain

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The 50 shades of Diamond award go to

Rotala. Blue Black Red and various route specific diamonds. Oh and original Go West
Midlands livery. White diamonds are included too!
 

overthewater

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So much northern bias :lol: On the flip side though, well done for mentioning Mr French. He deserves the recognition.



That's all very well - until you consider that not everyone has Twitter. Thus, I think First's approach is better.

WHY? Stagecoach still deals with emails, Facebook, Phone, Fax, In person at a stagecoach travel office, THAT something First does not HAVE! :p

i've just click, you thought I meant there ONLY deal via twitter, what I mean is THERE will DEAL with everything via twitter and All other means
 

PaulLothian

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The what a shambles (bus) award - West Lothian Council/EM Horsburgh

The complete and utter mess with the tendering of ALL local bus services in west lothian has made press headlines, and has a thread all of its own on another forum. Rather than tender only routes in one area one year, and another the next, like what Fife has been doing since 1986, West Lothian Council put the whole lot out in one go. The result was first lost a lot of work to the likes of EMH, who also gained work from Prentice Westwood.

This is where the chaos comes in. Timetables not ready, and the rules state buses no older than a 51 plate, have dot matrix display, and MUST give change.

EMH are not giving change, and are seemingly now cancelling work, as they've took too much on. So, work has to be tendered again.

And west lothian council wonders why less folk are using the bus?

Have had two instances of incompetence resulting from this shambles:
- a driver who denied he had to do a loop round the town at the end of his run, until convinced by a fellow passenger getting out a timetable printout (and even then he phoned his office!);
- another driver who intended to omit half of a circular service on the grounds that she was getting late, despite being advised that there would be elderly passengers waiting for her (which there were)

And I only take buses in West Lothian once or twice a week - thank goodness!
 

34D

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Not sure how short notice you could do that at. I suspect they only knew they'd have to put minibuses on at most a couple of hours beforehand.

Indeed. Things happen sometimes. Noone is infallable.
 

vicbury

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BEST Twitter Service: HAS to go to Stagecoach East Scotland, Unlike many other companies Stagecoach east will deal with everything via twitter unless is serious and needs to be via phone or email. First have stuck to the line that Twitter is only for giving out information.

Not entirely true. First in Bristol, Bath and the West engage in lots of discussion and feedback on Twitter. https://twitter.com/FirstBSA

And the COO of First Bus UK always responds to feedback on Twitter: https://twitter.com/firstbuscoo

Likewise First Great Western give good responses when one posts to their Twitter.
 

Blindtraveler

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we need a 'Fleet with the biggest amount of tat within' award! lol



with the winners being multiple First depots with Livingston, Leicester and Northampton springing to mind.

I'd also like to propose the best bus/coach journey for a disabled passenger award which this year goes jointly to megabus with staff at Birmingham doing particularly well and to NX West Midlands for providing an excillent service to and from the Airport for customers requiring destinations other than Birmingham city centre who are unsure of there stop.

Worst cup of tea anywhere on any mode of transport goes to XC WHILST BEST bacon Roll on the transport system goes with distinction to the Café at Preston Bus Station.

Most welcoming bashers accommodation this year is the stock and crew of the Euston Aberdeen sleaper the Thursday before the Easter weekend who did a great job with a full train of northbound pax rushing home befor0the good Friday madness.

Daftest thing said by a bus driver goes to Stagecoch Orkney who put a driver out on a public service but then said driver refused travel to normals as he claimed he was a school bus despite being0correctly registered and advertised in the public timetable, a coppy of which was in the cab beside him!
 

tbtc

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Giving it a go and making an ever bigger success of it - Stagecoach Fife

They've increased the frequency of the 99 between St Andrews and Dundee to every 10 minutes, and so retain the award they won last year

Before Moffat & Williamson started their equivalent service in 1993 (?) there was only one "fast" service a day between St Andrews and Dundee (with no return journey), with a half hourly route serving Tayport (and Leuchars Turning Circle) taking about fifty minutes.

Since then we've seen things gradually improved with the 96 then the X59/X60 then the 95 speeded up away from Tayport to the rise and rise of the 99.

Phenomenal.

(still won't keep Jane Ann Liston quiet about there not being enough buses from St Andrews to connect to trains at Leuchars, of course)
 

overthewater

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Before Moffat & Williamson started their equivalent service in 1993 (?) there was only one "fast" service a day between St Andrews and Dundee (with no return journey), with a half hourly route serving Tayport (and Leuchars Turning Circle) taking about fifty minutes.

Since then we've seen things gradually improved with the 96 then the X59/X60 then the 95 speeded up away from Tayport to the rise and rise of the 99.

Phenomenal.

(still won't keep Jane Ann Liston quiet about there not being enough buses from St Andrews to connect to trains at Leuchars, of course)

St Andrews has Direct Express coaches to Edinburgh and Glasgow, it has come along way. But the same has happened at the other end of fife, with the Ferrytoll and 5min peak service into Edinburgh and, Airport buses etc.
--- old post above --- --- new post below ---
Not entirely true. First in Bristol, Bath and the West engage in lots of discussion and feedback on Twitter. https://twitter.com/FirstBSA

And the COO of First Bus UK always responds to feedback on Twitter: https://twitter.com/firstbuscoo

Likewise First Great Western give good responses when one posts to their Twitter.

Thats good to hear, its a shame it Scottish counter parts cant be as good.
 

tbtc

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St Andrews has Direct Express coaches to Edinburgh and Glasgow, it has come along way. But the same has happened at the other end of fife, with the Ferrytoll and 5min peak service into Edinburgh and, Airport buses etc

Until about 1992 there were no direct coaches from St Andrews to Glasgow (apart from a short lived weekend X99 via Crail!) and the X59 was only around three buses a day from St Andrews to Edinburgh (a handful of extras from Glenrothes to Edinburgh).

Fife Scottish started the improvements by extending some X26s back to start at St Andrews (running via Cupar, Glenrothes, Kirkcaldy and Dunfermline, so not very fast) and making the X59 bi-hourly, but Stagecoach have made big improvements since then too.

Compare to the way that First have scaled back many of their longer distance services...
 

Blindtraveler

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oh and just a few more - worst fleat reliabilitty bassed on the number of times you have been held up - Lothian Buses e400h's on service 10 - what a pile of junk and I know
90019
agrees!
Fleat that quite frankly needs dealing with urgently is a 3 way tie between Lothian Buses Y Reg Darts, Scotrails continued obsession with 170s on express work to invernes (unavoidable I know but still bad) and MacEWANS of Dumfries's entire fleat which untill SPT did the unthinkable and agreed with me :) used to run the 100 group of bus services. MacEWAN ALSO SCOOPS THE TITLE FOR BIGGEST EPIC FAIL TO TAKE A GOVERNMENT HANDOUT WHEN THEY FAILED TO TAKE FULL ADVANTAGE OF GREEN BUS HANDOUT TO FULFILL THERE CONTRACTED COMMITMENT TO UPGRADE THE 100 GROUP FLEAT!

And finally opperater that manages to Alionate its potential customers and put them off traveling with them goer taxi firm Comcabs who have opperations in several citties incl Aberdeen, Edinburgh and London and although I cant speek for the self employed drivers who rent there radios there call centre and customer care side is very bad to its customers and even worse to its staff according to a friend who works there.


 

Blindtraveler

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got to agree on a lot of other points here and on the social media thing London Midland are the best in my experience.

Are EMH Still using X Lothian Volvo Olies with the back door plated over (badly)?
--- old post above --- --- new post below ---
loco hauled and no Im not being nostalgic!
 

Blindtraveler

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oh and agree to that Mbonwick continues to do a great job - one of these days I wish to buy him a pint!
 

overthewater

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got to agree on a lot of other points here and on the social media thing London Midland are the best in my experience.

Are EMH Still using X Lothian Volvo Olies with the back door plated over (badly)?

YES, even on public work
 

Blindtraveler

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heaven help the poor passengers of West Lothian. They are in a bad state of repare compared to similar vehicles in the hands of the likes of Goahead or SC.
 

overthewater

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heaven help the poor passengers of West Lothian. They are in a bad state of repare compared to similar vehicles in the hands of the likes of Goahead or SC.

This is why Livingston First depot is rather high up on the chance of getting the boot. its needs a new company to breath fresh air into the area and kick the other compaines up the back side.
 
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