Lets face it, the WCML was in a state at the end of BR, Connex would have made an improvement on what was on offer back then, i remember it well! Virgin have done good but mostly at the expense of the taxpayer but they have introduced some of the most cramped and uncomfortable trains in history and i just hope that First's refurbishment does something to improve them, already they have said that more luggage space will be added. Virgin have done their bit, they didnt bid enough and now its somone elses turn. All the scaremongering from Bob Crow and his cronies has turned to be nothing but hot air (as usual) and the huge premiums rumoured aren't quite as huge as they made out and it seems that there are many improvements also, lets give it a chance and see!