I was questioned by revenue protection about a ticket today. I had the wrong one and he told me to buy a new one for my journey. I did this and he did not take any details but scanned my e ticket connected to my trainline account. Do you think he would take this further/send a letter and could he find my address without me giving him any details?
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Will i get a letter
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RailUK Forums
i am not sure, but you should be fine.
Given that many railway officials are not always great over ticket validity l suspect that many of the experts on here would require details of your journey, the timings, what ticket you held and what additional ticket you bought in order to offer a view. It is far from impossible that you bought an unnecessary additional ticket.
In what way was your ticket the “wrong one”?
It can depend on what the ticket examiner selects on his machine. A check can be flagged for back office attention with an attached brief note about the reason why. Repeated incidents are more likely to be investigated.
To avoid future issues make sure you have a valid ticket for each & every journey (usual caveats apply) from now on.
To avoid future issues make sure you have a valid ticket for each & every journey (usual caveats apply) from now on.
Haywain
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Doing this without taking the customer's details would seem to be poor practice, if not entirely pointless. There is little certainty that the person presenting the ticket is the person who purchased it, even if they have made the purchase through an account rather than guest checkout.
Wouldn't a scan of the e ticket provide details of the customer either via the Trainline account or the bankcard used to purchase the ticket? If so, perhaps the ticket examiner prefers this method rather than ask the passenger details which may turn out to be false.
I'd agree that it wouldn't be particularly good practice but then again do all TOC staff follow set procedures? Without knowing exactly the actions of the Revenue Protection officer and the lack of detail in the OP, it may be that the passenger was 'offered a second chance'.
I would certainly echo the advice given that the passenger should in future ensure they hold a valid ticket for every journey so as not to find themselves pulled up again by revenue protection.
I'd agree that it wouldn't be particularly good practice but then again do all TOC staff follow set procedures? Without knowing exactly the actions of the Revenue Protection officer and the lack of detail in the OP, it may be that the passenger was 'offered a second chance'.
I would certainly echo the advice given that the passenger should in future ensure they hold a valid ticket for every journey so as not to find themselves pulled up again by revenue protection.
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If there’s a hint that there is a pattern of behaviour (e.g. no railcard, likely not the first time) - back office fraud teams can work with a ticket reference number and go from there.
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