pitdiver
Established Member
A few years ago when I was working for LUL I got off a train at Watford Jct. I was in uniform. I heard a female voice say " Excuse me Porter can you carry my bag" I. did excuse myself saying I wasn't on duty
I have the opposite problem, I commute by train mostly into a major station and my uniform looks a bit like Transpennine’s, so I get asked for directions and asked about tickets a lot!I am usually happy to help, slightly more knowledgeable than the average traveller and armed with RealTimeTrains.

It's now 28 years since I worked for the railway (IT, so never in a uniform-wearing or customer-facing role). Although it happens less than it used to, I still get asked for help by lost travellers.I've had this a few times.
One was 20 odd years ago, I randomly met my sister at Preston station while waiting for a (then) Virgin to Euston which as it started there (in the past they didn't all go through to Glasgow) was standing in platform 3. So I stood next to the open door keeping an eye on my seat and bags talking to her. I was wearing a blue shirt and tie, she was wearing a red puffa jacket - so we looked for all the world like members of First North Western and Virgin staff. Therefore we were asked lots of questions about other trains, most of which I could fortunately answer with a quick "we're not actually staff though".
More recently, also wearing a blue shirt (no tie this time) and my blue soft-shell I was mistaken for Chiltern staff on board a train at Marylebone, though that was more a comment I overheard from some scally* along the lines of "we'd better not do that, he works for them" (I can't remember the exact wording). No idea what it was they were planning on doing but it doesn't sound like it was something they should have been!
* They do have them in genteel Chilternland you know![]()
Happened to me long before I worked on the railway, and still happens now after my railway employment has ended. I was once asked to assist someone with their bags when I was walking through a major London station wearing a t-shirt and shorts and holding hands with Mrs H!I still get asked for help by lost travellers.
It's now 28 years since I worked for the railway (IT, so never in a uniform-wearing or customer-facing role). Although it happens less than it used to, I still get asked for help by lost travellers.
I suspect it's the same for many of us on this forum: we look like we know what we're doing, so people think we might be able to help them.
Happened to me long before I worked on the railway, and still happens now after my railway employment has ended. I was once asked to assist someone with their bags when I was walking through a major London station wearing a t-shirt and shorts and holding hands with Mrs H!
I once had a uni lanyard on once when I was waiting on Picc 13/14. An older lady popped her head out the door of a train and asked if I was her Passenger Assist!Same happened with me, wearing a suit on platforms 13 and 14 at Manchester Piccadilly.
I ended up on one of those myself once (And to this day deeply regret not going for every single 373/3 LNER had in-fleet...I was asked more often than not for ID or a diagram, the staff were usually so welcoming I'm surprised they didn't ask for my passport when I was on their miniature Eurostar set
I've found myself helping fellow Eurostar passengers with baggage, routeing and boarding assistance in the past, sometimes upon the request of those passengers. I've checked every Eurostar policy document that's available to members of the public, and nowhere does it say that Eurostar company uniform features shorts, Metal band t-shirts and studded bracers!A few years ago when I was working for LUL I got off a train at Watford Jct. I was in uniform. I heard a female voice say " Excuse me Porter can you carry my bag". I did excuse myself saying I wasn't on duty
I agree also, that 1st class service improves immeasurably too. I also feel that similar happens it you dress smartly compared to casual in 1st.
I've actually found casual wear and being polite to the staff gets you way more than being dressed smart (although I did both usually when travelling on business to Londonland).
My most poignant experience of FC travel was one occasion when VT upgraded my Advance Std ticket to Advance First (They were "Airdropping" free upgrades around that time) and I decided to dress for the occasion. In my case this didn't only mean some of the best condition Metal gear I had and a fairly smart leather waistcoat, but also the full-spike bracers and gloves I used to be well known for. This resulted in two amusing outcomesWhen dressed casual, I’ve been automatically directed to STD when boarding in 1st, or been treated with hostility until after a thorough inspection of my ticket has occurred. However, I’ve as many if not more positive experiences in First, and I’ve travelled a lot so there are always going to be a small amount of outliers. I agree about being friendly and polite being key.
Slightly different example, but I'm convinced that I once got out of a ticket check because I showed a GWR touch smartcard (it was in the same wallet as another smartcard I actually wanted them to scan). As it has a photo I can see why it might look a bit like an employee ID. This was obviously not on a GWR train, quite some distance away from the nearest one in fact
Technically speaking, any ITSO-compliant pass should be able to hold any TOCs tickets, including using a SE pass to carry ScotRail tickets on the Fort William route or similar. But what you say about photo-bearing passes is rather interesting indeed.Honestly, I've had many ticket inspectors simply move on when showing my GTR Key smartcard, where they were otherwise checking E-Tickets and paper tickets. It could well have been that they couldn't be bothered to scan the smartcard!
Parental exclusion or prejudice can effect that. I lost my PRIV-75 after my stronger gravitation toward persons of my own gender started to be noticed...I've a feeling that the father is ex-BR. No idea if the reason that he doesn't have boxes is an innocent one or not.
I wish I was part of a family...Also, when travelling in 1st, one's service is improved somewhat when you're 'family'.
I wish I was part of a family...![]()
No, I was more thinking about why the father doesn‘t have boxes. The sons are much too old for juvenile dependant passes.Parental exclusion or prejudice can effect that. I lost my PRIV-75 after my stronger gravitation toward persons of my own gender started to be noticed...![]()
AFAIK not all PRIVs have boxes. My PRIV-75 (BR-grandfathered LUL dependent) was taken from me in 1998 so it's been a long time since I've held one, but it (And my parents ones) had unlimited use and didn't have boxes at all. It's possible this chap has the same type of pass.No, I was more thinking about why the father doesn‘t have boxes. The sons are much too old for juvenile dependant passes.
Well he didn't, because he was fraudulently using a rover ticket hundreds of miles out of area.It's possible this chap has the same type of pass.
Ah, it looks like some of the points of that incident didn't register fully on my mind. If this person was engaging in fraudulent use of tickets (And probably not for the first time) perhaps his PRIV benefits had been revoked for prior misuse?Well he didn't, because he was fraudulently using a rover ticket hundreds of miles out of area.
Non-safeguarded Priv cards now have a photo so don't need to be shown with an ID any more but are not smartcards. Only passes (those granting free travel such as Gold/Silver and Residential passes, along with TOC IDs and Duty Travel cards are on ITSO cards so that they can open gatelines in the relevant area of validity.Come to think of it, I haven't even seen a PRIV since before the pandemic. Haven't they moved these over to ITSO smartcards with the users name and photograph on them by now?
Our PRIVs were paired to BR photocards and had to be presented together to be valid, same procedure as for using personalised tickets (Zeitkarten usw) on the Hamburger Verkehrsverbund. Bear in mind though that this was a lot more efficient than printing a PRIV with the photo on with the technology of the time, so would have to be seen as period appropriate.Non-safeguarded Priv cards now have a photo so don't need to be shown with an ID any more but are not smartcards.

I was one of the first batch of LUL staff to have Oyster-capable staff passes (We were the "canary" group for testing Oyster prior to pax roll-out) which were basically coded with an "Access all areas" authority - They'd operate any gateline where TfL tickets were valid. These had our photos and handwritten signature on them to prevent misuse, but it was interesting to note (Remembering a few cases where we were passing gatelines as a staff group so employed a "tapper" to speed things up) there was no pass-back detection for them.Only passes (those granting free travel such as Gold/Silver and Residential passes, along with TOC IDs and Duty Travel cards are on ITSO cards so that they can open gatelines in the relevant area of validity.