TPE Delay Repay - when can I expect to hear back?

[D365]

So I submitted a claim for Delay Repay for a journey starting at Cleethorpes that I made on an advance ticket on the evening of last Tuesday 19th. Several trains were cancelled due to infrastructure problems.

I understand that they introduced the Delay Repay scheme under the new franchise. When can I expect a response?

 

[Clip]

Their scheme should tell you when - normally 28 days but if there were many delays and many people claiming then it may take a bit longer

 

[Greybeard33]

I have made two online claims recently, both in respect of Off Peak tickets. In one case, I was sent an acceptance letter after 10 days and received the cheque about a week later. In the other, the acceptance letter took 15 days and I have not yet received the cheque after another 10 days - the letter promised it within the next 15 working days, which will be 5 weeks after the claim.

Edit: second cheque eventually received 27 days after the claim.

 

[Grinner]

I also recently (Sunday) made an online claim with TPE, and am a bit suprised that they've not e-mailed to acknowledge receipt of the claim, was that your experience too?

I'm just a wee paranoid that I may have entred my e-mail wrong or something...

 

[D365]

I also recently (Sunday) made an online claim with TPE, and am a bit suprised that they've not e-mailed to acknowledge receipt of the claim, was that your experience too?

Yep, no email back.

Thanks for clarifying, Clip.

 

[Grinner]

Yep, no email back.

Thanks for clarifying, Clip.

Cheers for that.

 

[Greybeard33]

Yep, no email back.

Yes, they seem to stick to snail-mail.

 

[TC60054]

I also recently (Sunday) made an online claim with TPE, and am a bit suprised that they've not e-mailed to acknowledge receipt of the claim, was that your experience too?

I'm just a wee paranoid that I may have entred my e-mail wrong or something...

My previous delay repay claims from TPE I've heard nothing until the actual compensation has arrived through the post, so nothing really to worry about.

 

[Grinner]

Ta, thanks for that.