Ticket sold with freedom pass discount at 0929

[Adam Williams]

Yes - the issue here is that TrainSplit sold a ticket from Boundary Zone 6 rather than West Hampstead Thameslink. I appreciate that it's not simple to encode the rules for the different types of Freedom and 60+ Passes, but when the site specifically chooses to offer them as options, I think the time restrictions should be reflected in the fare results.

I agree.

 

[Railguy1]

Just to be clear, as I understand it, I won’t be charged a £5 fee because all the trains were cancelled? I ended up having to take a coach. Ticket was never used (did not even work on the barrier).

Advance ticket information​

In contrast to flexible tickets (such as off-peak or anytime tickets), Advance tickets are sold for a fixed-time itinerary. They are typically cheaper, and have more limited refund options.
To claim a refund on Advance tickets you must re-book before the original travel date/time for the same journey (the origin, destination and passengers must remain the same). The departure date/time and ticket type (advance or flexible) can be different, but you must claim for the refund before the original ticket's departure time. An administrative fee of up to £5 will be charged for any amendment or cancellation request (other than when affected by disruption or within 1 hour of booking) & the Change of Journey/cancellation fee is charged per booking reference. Booking fees are non-refundable. For more information, please refer to the pre-agreed Terms and Conditions

 

[OscarH]

Just to be clear, as I understand it, I won’t be charged a £5 fee because all the trains were cancelled? I ended up having to take a coach. Ticket was never used (did not even work on the barrier).

You're correct, there is never a fee when you abandon your journey and don't use your tickets due to disruption