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Stansted coach changes - a bit of a mess

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F Great Eastern

F Great Eastern

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Terravision.

They are also replying to requests for refunds and complaints with the following copy and paste response

"We're experiencing some issues with the Stansted Airport Authorities that are resulting in confusion and in some cases, delays to services. You can find more details of the problems we are facing here:

http://www.terravision.eu/news_promotions.html We are working hard to guarantee the same level of service and keep our price the lowest on the market. All our coaches are still departing from London Victoria and Liverpool Street station as per timetable but we are not operating a direct service anymore.

You'll have to change at either King's Cross Station to board the bus operated by our partner Citylink (Midland Road, stop S), or change at Bishop's Stortford station to board the train to Stansted. Customers are allowed to board directly at King's Cross as well.

Your Terravision ticket is valid for both the legs of the journey. When traveling from Stansted Airport, please board the Citylink bus from Bay 11 & 12 (exit the airport terminal and follow the directions to the Stansted Airport Coach Station). The Citylink bus will stop at King's Cross station.

Once again, your Terravision ticket is valid for both the legs of the journey. The journey can take up to 3 hours so please allow extra time when planning your travelling. TICKETS MUST BE PRINTED For further information or refund requests please contact our Department at customerservices@terravision.eu. Best regards"
Click to expand...

Slowly they be a little more transparent, but leave a lot to be desired still since it's not properly indicated on their website.
 
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ScotGG

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What's the latest with this - is it still a mess?

Autostradale now have a website but they were a shambles apparently last month. Only appealing to Italians and not succeeding.

Easybus are gone.

Terravision still in the wilderness?

National express still don't allow transfers onto following coaches so a waste of time when landing as difficult to predict flight arrivals and immigration queues.

Citylink still chaotic too?
 
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