Split ticketing delay repay

[mq90]

Bought a St Albans City to Ipswich off peak day return from the forum website, it consisted of the following.

Off-Peak Day return from St Albans City to Manningtree.

Off-Peak Day Return from Manningtree to Ipswich.

The outward journey was delayed by 15 minutes after Manningtree. Shall I claim delay repay on the Manningtree to Ipswich portion from GA, or am I ok to include the St Albans City to Manningtree bit too?

The return journey was delayed by over an hour. I suppose I am ok to clain for both MNG-IPS and IPS-STA?

 

[Bletchleyite]

As it's one journey you claim for the whole thing based on the planned arrival time at the end destination. If the site doesn't have an option for multiple tickets just take one photo with them all on, add the costs up and use one of the ticket numbers.

 

[mq90]

Thank you, I have done so!

 

[saismee]

Submit both claims separately (for each journey) and make sure to claim from the operator that caused the first delay.

Don't settle for less than what you are owed. They may reject it automatically due to claiming for outward and return.

 

[em81]

Don't settle for less than what you are owed. They may reject it automatically due to claiming for outward and return.

I've never experienced that. I have experienced one operator calculating my outbound journey at the advertised delay repay rate, and then deciding the return journey compensation can't be more than the return ticket value minus the compensation awarded for the outbound journey. I can't remember if that was CrossCountry or Avanti now.