Southeastern - when to follow up.

[twey34]

Hi all,

I received the standard “intent to prosecute” letter from Southeastern, and responded wirh my “plea” for out of court settlement and sent with signed by. It was signed for and delivered on the 4th Nov.

When should I send a follow up email? I’m anxious to get this over with and settled as I will be hopefully moving away by January/end of this year (and thankfully will have to rarely use the awfully delayed and badly run SE services)

Thanks

 

[30907]

Hi all,

I received the standard “intent to prosecute” letter from Southeastern, and responded wirh my “plea” for out of court settlement and sent with signed by. It was signed for and delivered on the 4th Nov.

When should I send a follow up email? I’m anxious to get this over with and settled as I will be hopefully moving away by January/end of this year (and thankfully will have to rarely use the awfully delayed and badly run SE services)

Thanks

There doesn't seem to be a pattern as to how long SE take to reply, but I would give it a week or two longer.

I would also make sure that, when you move away, you set up a mail redirection service if the matter has not been resolved and/or notify SE of your new address.

Edit: I see you have asked someone who had waited nearly 3 months (and may or may not read your question). I wouldn't wait that long

 

[signed]

Note that from post history here Southeastern seem to have a tendency to not read the letters recently, I would give it a week tops but make sure you follow up quick

Southeastern Becoming Harder to Deal With?

In recent weeks Southeastern appear to have become 'more difficult' to deal with. Historically they are one of the more pragmatic train companies to deal with, almost always offering an out of court settlement to anyone who co-operates with them. Recently we've started to see some cases sent to...

www.railforums.co.uk

== Doublepost prevention - post automatically merged: 24 Nov 2024 ==

Recently we've started to see some cases sent to court. Initial indications were they seemed to 'lose' some replies to initial letters and once contacted out of court settlements were offered.

 

[twey34]

There doesn't seem to be a pattern as to how long SE take to reply, but I would give it a week or two longer.

I would also make sure that, when you move away, you set up a mail redirection service if the matter has not been resolved and/or notify SE of your new address.

Edit: I see you have asked someone who had waited nearly 3 months (and may or may not read your question). I wouldn't wait that long

Thanks so much for this advice. What would you suggest I follow up with them? An attachment of my initial letter? And should I reiterate my apologies and wishes to settle?

 

[WesternLancer]

Thanks so much for this advice. What would you suggest I follow up with them? An attachment of my initial letter? And should I reiterate my apologies and wishes to settle?

Just resend your original letter with a very short covering note asking if they can confirm they received it. Include all your contact details and ref number etc. keep it brief. Conclude with a one line ‘as you will appreciate I’m keen to resolve this matter without escalation to court’ type phrase if you want to reiterate that.

I’d say give them circa 4 weeks from the date they got your original reply.