Hi all, been a busy week but please see my draft reply below. Please let me know if any feedback - I really appreciate all your advice and support as always:
Hi _________,
Thank you for your patience while I reviewed the spreadsheet.
I want to begin by being completely honest - there is no valid explanation for the majority of the highlighted trips. For those marked in lavender, I had naively been travelling by purchasing separate tickets for each end of the journey. I now fully understand how wrong and serious that is. When I was stopped in March 2025, it was a wake-up call. My heart sank, and from that moment on, I stopped immediately and have only purchased valid, appropriate tickets since.
For example, where there are tickets on a given day for XXXXX-XXXXX (return) and XXXXX-XXXXX (return), that would have been part of a full return journey from XXXXX to XXXXX (as in trip 3/4). Similarly, when there is a ticket involving XXXXX or XXXXX, it would have been for a return trip from XXXXX to XXXXX (as in trip 22/23/24).
I accept that I made repeated and serious errors in judgment. I cannot express enough how sorry and embarrassed I am. I’ve tried to be fully transparent with you throughout and hope that counts for something.
There are, however, a few trips (mostly highlighted in amber) that I believe were legitimate. For example:
- Trips 175, 181, and 182 were genuine single journeys, with a change at Richmond to continue on the District Line.
- Trip 187 was a valid single journey from London Waterloo to Staines. I’m unsure why this was flagged - could you clarify?
- Similarly, trips 365, 366, 381, 386, 387, 388, 398, and 409 were all legitimate.
As mentioned in my previous email, I take full responsibility for the situation and am extremely grateful for the opportunity to explain. If possible, I would sincerely appreciate the chance to settle this matter out of court. I am more than willing to pay the outstanding fares for the relevant period, along with any administrative fees you deem appropriate.
I also wanted to gently ask whether my valid possession of a railcard during this time might be taken into consideration when calculating any settlement. I completely understand the seriousness of my actions, and I am not trying to excuse them in any way - only to ask that this factor be included if you feel it’s fair and appropriate.
Please accept my sincerest apologies once again. I truly hope you can see from my recent travel history that this will not happen again, and I am very grateful for your time and consideration.
Best regards,