Florence Rox
Member
Last Monday, November 10, myself and my spouse had tickets for the Lumo service to Newcastle departing at 10.45. We arrived at Kings Cross to be advised that all services were cancelled due to a rail defect. We were advised to travel to Sheffield from StPancras and to transfer to a Trans Penine service which would take us to Newcastle.
As I am quite elderly and have an issue with my legs, I am unable to stand for long periods. I explained this to the man at the barrier and he said that the 10.32 was already full and standing, but they has declassified coach C on the 11.02. When the train was ready to board, dozens of youngsters ran past us to get the seats, but we were just able to get 2 seats side by side.
Just after the train departed, full and standing, a young man came up to me and demanded that I vacate the seats side as he had reserved it. I explained that they had cancelled the reservations and that I would not be able to stand anyway, but he was having nome of it and kept going on and on how I had to give up my seat for him.
A gentleman in his 50s in the row in front eventually offered this young man a seat which he snapped up. Did he have any case? I admit I would be annoyed if I had booked a seat and had to stand for over 2 hours, but I assumed they did this to benefit people like myself, who eventually arrived 3 hours late.
As I am quite elderly and have an issue with my legs, I am unable to stand for long periods. I explained this to the man at the barrier and he said that the 10.32 was already full and standing, but they has declassified coach C on the 11.02. When the train was ready to board, dozens of youngsters ran past us to get the seats, but we were just able to get 2 seats side by side.
Just after the train departed, full and standing, a young man came up to me and demanded that I vacate the seats side as he had reserved it. I explained that they had cancelled the reservations and that I would not be able to stand anyway, but he was having nome of it and kept going on and on how I had to give up my seat for him.
A gentleman in his 50s in the row in front eventually offered this young man a seat which he snapped up. Did he have any case? I admit I would be annoyed if I had booked a seat and had to stand for over 2 hours, but I assumed they did this to benefit people like myself, who eventually arrived 3 hours late.
