Relocation of EMR Ticket Office at St Pancras

[43066]

As I mentioned in the opening post:

The unit signed 'Booking Office' is actually a restaurant - it's the former booking office pre-2000s rebuild
The new ticket office is signed 'EMR' and is a combined passenger assist and ticket office

When the ticket office moved there was an A4 sign saying ticket office, I don't know if it's still there.
It doesn't look like a ticket office at all and I doubt they sell many tickets.

The A4 sign you photographed in the OP has long gone, that unit is being converted into a GAIL’s Bakery!

 

[Hadders]

The A4 sign you photographed in the OP has long gone, that unit is being converted into a GAIL’s Bakery!

I know that! Gails will do very well - I suspect having higher sales than the ticket office.

The A4 notice I was referring to in my post above was a locally produced one placed on the door of the new ticket office.

 

[43066]

I know that! Gails will do very well - I suspect having higher sales than the ticket office.

A fairly safe bet, I’d say .

The A4 notice I was referring to in my post above was a locally produced one placed on the door of the new ticket office.

Understood.

 

[tram21]

The A4 sign you photographed in the OP has long gone, that unit is being converted into a GAIL’s Bakery!

So is the ticket office closing?

 

[Backroom_boy]

I went in today just to sit in the waiting room; if you need a quiet place to recharge literally and figuratively, it's probably the best place in St. P.

 

[Haywain]

Yesterday morning I noted that there is a large sign outside the Thameslink ("National Rail") ticket office explaining where to find the EMR office (photo below). Unfortunately there is nothing on the upper level to make it clear where it is!

 

[Qwerty133]

Yesterday morning I noted that there is a large sign outside the Thameslink ("National Rail") ticket office explaining where to find the EMR office (photo below). Unfortunately there is nothing on the upper level to make it clear where it is!

View attachment 168902

What benefits would a passenger have in going to the EMR option rather than just going into the ticket office in the photo?

 

[Dr Hoo]

What benefits would a passenger have in going to the EMR option rather than just going into the ticket office in the photo?

Any EMR customers approaching from the ‘Euston Road End’ don’t have to go out of their way and then double back after completing their transaction.

Also and customers ‘refused’ at the barrier can sort matters out nearby with distracting barrier line staff whilst blocking many other travellers.

 

[MrJeeves]

Once again, a fantastic experience at the EMR ticket office, and that's not me using my normal sarcasm.

Happily issued a Highland Rover ticket for tomorrow with my Railcard, and engaged in a lovely conversation about what the ticket lets you do. As always, if they don't actually know how to issue it they'll find it!

Someone will say they shouldn't be congratulated for doing the bare minimum, but I find that isn't necessarily what all ticket offices do these days anyway.

 

[Hadders]

The Gail's bakery has opened in the former ticket office and seems to be doing good business.

 

[RailWonderer]

Any EMR customers approaching from the ‘Euston Road End’ don’t have to go out of their way and then double back after completing their transaction.

Also and customers ‘refused’ at the barrier can sort matters out nearby with distracting barrier line staff whilst blocking many other travellers.

Ideally you'd have the National Rail t/o on the left side opposite the Eurostar entrance then have the old location next to the Thameslink entrance into a shop and the EMR upstairs t/o as a waiting room or a shop.

 

[Haywain]

Ideally you'd have the National Rail t/o on the left side opposite the Eurostar entrance then have the old location next to the Thameslink entrance into a shop and the EMR upstairs t/o as a waiting room or a shop.

Thus making the National Rail ticket inconveniently positioned for all of the platforms. Great idea!

 

[RailWonderer]

Thus making the National Rail ticket inconveniently positioned for all of the platforms. Great idea!

It would be convenient for passengers arriving from the Tube south entrance, but the old location really was the best.

 

[43066]

It would be convenient for passengers arriving from the Tube south entrance, but the old location really was the best.

But to reach the EMR platforms those passengers would need to walk past the new EMR ticket office anyway. The area around Eurostar is incredibly crowded as it is, so it would be a terrible place to locate a NR ticket office.

 

[Haywain]

It would be convenient for passengers arriving from the Tube south entrance,

Who will all walk past one of the other NR ticket offices on their way to the platforms, so they would actually gain nothing while everybody else would be inconvenienced.

but the old location really was the best.

Yes, because having two ticket offices side-by-side was such a good idea.

 

[MrJeeves]

Yes, because having two ticket offices side-by-side was such a good idea.

It was handy that you could go to the GTR office, get fobbed off, and then immediately get a helpeful experience next door.