I tried to claim a delay repay for a trip from crawley to london bridge however it was rejected on the basis that the train didnt exist. I think that my mistake is that i put it through on the southern trains website instead of the thameslink one. I now do not have a the ticket so i cant resubmit the claim on the thameslink website. Can you advise on the best way to proceed. I thought that southern and thameslink were the same company
-
Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
rejected delay repay claim. how to proceed
- Thread starter hi2u_uk
- Start date
- Status
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
Yes both route brands are operated by the Govia Thameslink train operating company.
GTR, Northern Rail and other companies frequently seem to reject valid claims, but I am not sure what to suggest other than chase them up. If they continue to refuse, you can refer the matter to the Rail Ombudsman, but the amount is unlikely to be worth chasing.
GTR, Northern Rail and other companies frequently seem to reject valid claims, but I am not sure what to suggest other than chase them up. If they continue to refuse, you can refer the matter to the Rail Ombudsman, but the amount is unlikely to be worth chasing.
bubieyehyeh
Member
- Joined
- 25 Feb 2016
- Messages
- 380
I regularly get Southern rejecting valid delay repay claims with train didn't exist.
The lack of care is annoying but normally resolved when I resubmit, and explain the journey.
Though I once had one rejected three times, but was resolved when I emailed a complaint.
The lack of care is annoying but normally resolved when I resubmit, and explain the journey.
Though I once had one rejected three times, but was resolved when I emailed a complaint.
bb21
Emeritus Moderator
- Joined
- 4 Feb 2010
- Messages
- 24,469
Did you have a reference and what was the journey you claimed for?
What type of compensation have you claimed for?
I tend to find TOCs hate paying out monetary refunds due to the risk of fraud. They'll be more wary of paying out if they suspect someone has claimed for a journey they didn't make.
However they're not very fussed about free tickets and National Rail vouchers and will generally give the benefit of the doubt and pay out quicker.
I tend to find TOCs hate paying out monetary refunds due to the risk of fraud. They'll be more wary of paying out if they suspect someone has claimed for a journey they didn't make.
However they're not very fussed about free tickets and National Rail vouchers and will generally give the benefit of the doubt and pay out quicker.
gray1404
Established Member
Resubmit the claim, on either of their TL or SN branded sites. Quote your original ref no and give a brief explanation why they first decision was wrong. They could be able to see your ticket from first attempt when you submit reference number.
- Status