Refund for Delays with ATW

[Multiple Unit]

I sent off my comments form about three nearly four weeks ago now Becuse my train from Sherewsbury to Crewe was delyaed by more than one hour missing my connection to Wigan and yet I have heard nothing back from them as yet.

Are Arriva very slow as to refunding people or just a bit Ignornat / dismisive when it comes to delays and comensation. ?

 

[bb21]

I hope you kept photocopies of your original tickets

 

[bennorthyork]

3 months on from a claim with ATW I still haven't had a satisfactory response. First they sent me a letter saying I hadn't included a copy of my ticket which I had! So I sent them another copy. Then they said they changed computer systems and are having trouble tracking down my original claim etc etc!!!

 

[142094]

3 months is taking the p, send a copy to the Managing Director or someone higher up than customer services and put a CC to Passenger Focus. That should get things moving a bit faster.

 

[bb21]

Alternatively ring the customer service team: 029 2072 0500