I don't think there is much to be gained by further discussions on the attitude of people involved in the incident. We have established that representatives of the railway have the power to demand name and address if they reasonably believe that a Byelaw offence has been committed, whether that belief was correct or not. We have also established that their approach was probably not the best one. Every passenger should be treated with professionalism, consideration and courtesy, regardless of the price paid for the ticket, as long as it's a valid one. In reality, we know that railway staff are human and there can be times when their behaviour fall short of the standards expected, hence we have a need for the complaints department to exist.
As I said earlier, there are two separate issues at play here. Until there is more development on the matter, be it a response from Northern to the complaint or further contact from Northern regarding the incident and the report submitted by their representatives, I don't think much more can be said without repeating arguments from either side.
So until then, the thread is locked. Nursey1, please let
any of the forum staff know when you hear back from Northern and we will be happy to reopen the discussion on this thread.
