[Question] Can I claim a refund?

[najaB]

So, not a dispute (yet), but looking for advice.

Situation: I was going to go through to Glasgow to meet a friend for lunch. Using the return portion of an off peak ticket. My friend messaged me around 7:45 to tell me that all trains were cancelled between Dundee and Perth due to a lineside fire. Checked NRE and yes, they were showing as cancelled until noon.

So, cancelled plans and didn't travel.

Turns out the line re-opened early and the train I had planned to get actually ran.

Questions: Does the 'refund if your train is cancelled' provision of the NRCoT apply to the return portion of tickets? If so, would I be due half the value or the difference between return and single? And does the fact that the train actually ran factor into it?

Thanks.

 

[Gareth Marston]

The refund would be calculated on the cost of the SVR less the cost of the SDS (as you used the outward portion)- which in most cases is negligible. They than have the option to charge the £10 admin fee or not depending on circumstance which given there was advertised service disruption they shouldn't.

 

[najaB]

Thanks.

 

[Haywain]

We used to do the refund as half the return fare in circumstances such ad this, but it may well depend on the retailer. Can't be any harm in asking, especially if you purchased from a station.