Problem with Rover Date Boxes

[FQ]

Treatment of rovers has varied significantly in my experience. Sometimes there wasn't a "rover" option in the form, and so I had to select "other". This has then led to it sometimes being treated as a return ticket!

I recently had to claim for a rover delay with LNER, who don't have the rover option. I decided that it wasn't worth wasting my time sending an email, having already filled out the form, so just ticked season ticket instead because it seemed to fit an 8 in 15 rover better than the other options. No questions asked and I had an RTV arrive not long after sending the claim in (although I can't for the life of me work out how they calculated the compensation).

 

[_toommm_]

I recently had to claim for a rover delay with LNER, who don't have the rover option. I decided that it wasn't worth wasting my time sending an email, having already filled out the form, so just ticked season ticket instead because it seemed to fit an 8 in 15 rover better than the other options. No questions asked and I had an RTV arrive not long after sending the claim in (although I can't for the life of me work out how they calculated the compensation).

What journey did you take, which 8 in 15 rover did you use, and how long were you delayed?

 

[FQ]

What journey did you take, which 8 in 15 rover did you use, and how long were you delayed?

Haymarket-Perth, Spirit of Scotland with railcard discount (£107.50) and 31 minutes.

 

[_toommm_]

Haymarket-Perth, Spirit of Scotland with railcard discount (£107.50) and 31 minutes.

And how much did you receive?

 

[FQ]

And how much did you receive?

£5.40. I also put a claim in with Scotrail for a half hour delay and got £3.36 back, which makes much more sense (107.5/8/4)