Photocard number not corresponding with annual ticket

[Tibbs]

loss of earnings

I was just thinking specifically about the fine & costs, etc. but you could certainly claim loss of earnings, plus your time at the court mandated £18ph dealing with the matter, though not usually the prep time for the actual court case. I'm not sure if you could claim your time in the original case as well.

It's always a nice one to see the Private Parking Companies fork out for your parking as well!

 

[island]

Guys, there's a whole herd of horses here with carts in front of them.

Right now, unless I'm mistaken, the TOC's position is that it is trying to get to the bottom of what happened. No prosecution has been issued. Talk of suing for some unspecified tort or breach of contract seems wholly premature to me.

 

[jon0844]

When I've had replacement season tickets, the person has always just typed the photo card ID number in. Once they got this wrong (two digits transposed) and it was fun having to go through the process all over. Another time they printed it upside down (the whole railcard, not the number), but that's another story.

However, if you'd ordered the season online or perhaps gone to a different station, I always thought that when doing a replacement it would make more sense to use the details on file. In which case there might be the chance of the photocard ID being incorrectly entered, or mixed up with another one. I wonder how it's processed in the back office? A clever database system or a huge Excel spreadsheet or something silly!

If the OP is telling the truth, I'd hope that it can easily be sorted out and therefore agree with the comments about not bothering to talk about suing and compensation just yet.

 

[34D]

Guys, there's a whole herd of horses here with carts in front of them.

Right now, unless I'm mistaken, the TOC's position is that it is trying to get to the bottom of what happened. No prosecution has been issued. Talk of suing for some unspecified tort or breach of contract seems wholly premature to me.

Seconded

 

[hairyhandedfool]

....However, if you'd ordered the season online or perhaps gone to a different station, I always thought that when doing a replacement it would make more sense to use the details on file. In which case there might be the chance of the photocard ID being incorrectly entered, or mixed up with another one. I wonder how it's processed in the back office? A clever database system or a huge Excel spreadsheet or something silly!....

Each company has it's own database, however I am not certain if it is the same database for online and 'at station' tickets or not (it may vary by company). A season ticket issued by TTL would not show up on the FCC database.

 

[pamplemousse]

Hi all,

Thank you all for your input on this. I spoke with someone at FCC prosecutions today who has said that there will be no further action with the case. I'm obviously very relieved that they've been able to see that it must have all arisen from a mistake.

I will be very diligent about making sure what I am allocated in the future is correct though, at least the whole experience has taught me that!

Thanks again everyone, I was very grateful to find this forum as a place to get objective and informed advice.

 

[Clip]

Good to hear and not surprised by the outcome really.

And yes, in future, always check what you are sold/exchanged before you leave. Surprised so many people dont do this now even with store recipets.

 

[Tibbs]

Good news - an interesting conversation all the same though

 

[jon0844]

Great news.

 

[87 027]

TOC makes innocent mistake - customer shows discretion and doesn't press for penalties! (Puts tin hat on and hides behind parapet )

 

[jon0844]

Out of interest, did FCC say if it had discovered an error at its end or just say they weren't proceeding with any action?

 

[pamplemousse]

No they just told me that they had decided not to take any further action, they didn't say why at all.