Hahaha. Yep, we're now on a bus going to Perth and then from Perth. We're supposed to catch a train to Edinburgh.
As unseasoned Scottish rail travelers, we are wondering how the bus Perth train connection is going to work. Is it likely we'll just get on the next train?
What an irony after all this time! I am sorry to hear this - I've been off line this morning so only just noticed this.
Shame they did not just bus you to Aviemore (where trains south seemed to be starting from) but given your luggage you may have felt bus to Perth was better a smore trains south from there.
Looks like the next advice you need from us will be to help you claim the compensation payments you are owed for the delay to the journey under what is called the Scotrail Delay Repay scheme
You have 21 days to make the claim (on line or on a paper form from a station, on line usually easier if you have convenient device to do it on)
At this stage
- make a note of the time you arrived at Edinburgh station (ideally if you know the time you got on the train at Perth we can check this for you)
- your claim is based on the delayed arrival over the time you would have expected to arrive had your original train operated and been on time
- was there any First Class seating for you on the train from Perth to Edinburgh?
-
keep your train tickets from the journey on arrival (not a problem if it is a digital ticket of course_
- Given the costs of the tickets in first class you are likely due a significant payment so this is worth having
- If there was no first class seating available (certainly none on the bus) you should get a further element of refund for that
IIRC you paid for your tickets from the USA so presumably from a US bank or credit card that I assume they can refund to. I am not familiar with how they pay people who don't have UK bank accounts but I assume there is a system for that and experts on here will know
All you need to do in the first instance is get your claim in within the 21 days from the date of travel - so you can have a bit of time to unpack and de-stress on your Edinburgh arrival.
we can easily help you with how to fill in their claim form on line or otherwise, and can calculate what sum you should be owed so you can check you are re-imbursed accurately.
Hope you get to Edinburgh without too much further hassle
