LNER "P" coding.

[Peterthegreat]

It looks like LNER have taken the lead from TPE on "P" coding trains. A number of services today (and I understand for most of this week) have simply been taken out of public facing data bases with no indication they are cancelled.
For a TOC in the public sector this is simply inexcusable.
Having to check various websites to see if the train is running is unacceptable.

 

[OneOfThe48]

For a TOC in the public sector this is simply inexcusable.

Both TPE and LNER are in the public sector and are under the Operator of Last Resort, so there’s no change in public sector TOCs doing this.

However I’m surprised that LNER’s shiny public perception is still persisting given the previous focus on Northern and TPE (Northern is OLR too) for P-Coding, though LNER’s reputation has been slightly dulled by the flexi ticket trial.

 

[Iskra]

My 183X off Edinburgh was cancelled last night, a week in advance. I was bumped onto the 1936, which is a very slow service and had an additional unadvertised stop added at Dunbar. However, the loadings were poor so I can kind of understand why it went. However, it would be nice if they let you travel on the preceding service too on bits of line with a sparse service.

 

[Jamesrob637]

My 183X off Edinburgh was cancelled last night, a week in advance. I was bumped onto the 1936, which is a very slow service and had an additional unadvertised stop added at Dunbar. However, the loadings were poor so I can kind of understand why it went. However, it would be nice if they let you travel on the preceding service too on bits of line with a sparse service.

A cancellation means that you can legally travel on the preceding or the following service.

 

[800001]

My 183X off Edinburgh was cancelled last night, a week in advance. I was bumped onto the 1936, which is a very slow service and had an additional unadvertised stop added at Dunbar. However, the loadings were poor so I can kind of understand why it went. However, it would be nice if they let you travel on the preceding service too on bits of line with a sparse service.

With the current cancelled services your ticket allows you to travel on any LNER service that day, instead of the usual before/after policy.

 

[Iskra]

A cancellation means that you can legally travel on the preceding or the following service.

With the current cancelled services your ticket allows you to travel on any LNER service that day, instead of the usual before/after policy.

Thank you, but the email I received about it implied I could only travel on the following service:

 

[Jamesrob637]

Thank you, but the email I received about it implied, I could only travel on the following service:
View attachment 153863

That's in breach of the contract. I didn't know what @800001 wrote was true though.

 

[Iskra]

But was it a cancellation if the train was instead removed from the timetable? It’s not quite the same as a cancellation is it?

I did think about asking the TM on the preceding service but I couldn’t be bothered with the hassle in the end.

 

[ainsworth74]

Thank you, but the email I received about it implied I could only travel on the following service:

Who did you book with? That reads like the generic advice and doesn't look like a communication from LNER themselves. On their own communications LNER do tend to say the one before or after (outside of more major issues when they just lift the restriction entirely). Always worth a quick glance at the LNER website disruption page to see what the specific advice and guidance is: https://www.lner.co.uk/travel-information/travelling-now/travel-alerts/

 

[Iskra]

Who did you book with? That reads like the generic advice and doesn't look like a communication from LNER themselves. On their own communications LNER do tend to say the one before or after (outside of more major issues when they just lift the restriction entirely). Always worth a quick glance at the LNER website disruption page to see what the specific advice and guidance is: https://www.lner.co.uk/travel-information/travelling-now/travel-alerts/

It was done on the Northern App as I did it on my phone.

*I do use RailUK tickets when I’m booking on my desktop, so don’t think I’m a complete traitor

 

[jfollows]

That's in breach of the contract. I didn't know what @800001 wrote was true though.

When there were significant disruptions recently, LNER was allowing travel on any train ("Tickets for this train are valid on all LNER services on the original date of travel in the same class of accommodation. ")(https://www.railforums.co.uk/threads/lner-cancellation-tomorrow-28-feb.263439/#post-6659175) but for individual cancellations like this it looks like they're sticking with "next train only".

== Doublepost prevention - post automatically merged: 8 Mar 2024 ==

A cancellation means that you can legally travel on the preceding or the following service.

Not the preceding one, although normally this is allowed also, but the terms and conditions applicable to advance tickets only strictly allows the following service, and then you can claim Delay Repay.

Advance Tickets Terms and Conditions | National Rail

The terms and conditions for using Advance tickets on National Rail services. Advance tickets are single tickets for selected journeys, available in First Class and Standard Class, offering the best available price for each journey.

www.nationalrail.co.uk

5.2 If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.

Yes, I know this doesn't explicitly refer to cancellation, so if there's something I've missed which does, please tell me!

 

[Snow1964]

As per the thread yesterday on ORR data

ORR Performance and Cancellation data

ORR has release new data today 7th March Per table 2 punctuality is just 62.2% PPM (public performance measure) has fallen to 81.4% Table 3.1 has cancellations, highest quarter for 6 years 4.9% Table 4.2 has punctuality by Operator, bottom is Avanti West Coast at feeble 37.2% at the top is...

www.railforums.co.uk

LNER now second worse for cancellations (including P-code) after cross country, worse than TPE. 1 in 9 trains (11.6%) are canx.

Statistically 11.6% x 11.6% = 1.35% of train following the canx train also being canx (so 1 in 74 chance of not being able to meet rule 5.2 above for advance tickets as stated above by @jfollows ) or 1 in 37 chance of a canx train having either one after or preceding one cancelled

 

[800001]

That's in breach of the contract. I didn't know what @800001 wrote was true though.

With various services been removed from the timetable which is due to Hitachi industrial action, LNER will allow customers to travel on any service that day.

If it’s a cancellation due to an on the day issue, the normal travel on the before or after service still applies.

Images below show LNER advice regarding alterations/cancellations.

 

[The North Briton]

With various services been removed from the timetable which is due to Hitachi industrial action, LNER will allow customers to travel on any service that day.

If it’s a cancellation due to an on the day issue, the normal travel on the before or after service still applies.

Images below show LNER advice regarding alterations/cancellations.

Quite generous of them to allow travel on ALL (rather than ANY) of their services that day…

 

[Snow1964]

Quite generous of them to allow travel on ALL (rather than ANY) of their services that day…

Nothing like a bit of sarcasm, it would be nicer still, if having decided to put tickets on sale for a train, they invested in resourcing it properly so don't at later date change or cancel it.

 

[ainsworth74]

Nothing like a bit of sarcasm, it would be nicer still, if having decided to put tickets on sale for a train, they invested in resourcing it properly so don't at later date change or cancel it.

I'm not quite sure what resource they should invest in if their rolling stock supplier cannot meet their obligations due to strike action at the supplier?

 

[yorkie]

It was done on the Northern App as I did it on my phone

Northern are not exactly the clearest of communicators!

...it would be nicer still, if having decided to put tickets on sale for a train, they invested in resourcing it properly so don't at later date change or cancel it.

Feel free to submit your suggestion as a new thread in the appropriate forum section; feel free to edit your post above to link to it.

== Doublepost prevention - post automatically merged: 8 Mar 2024 ==

With various services been removed from the timetable which is due to Hitachi industrial action, LNER will allow customers to travel on any service that day..

The right decision, given the circumstances.

 

[55002]

I noticed 1E05 been cancelled a few days this week,the 0730 Edinburgh to Kings Cross, and not shown in places like RTT. No mention of that on LNER website

 

[800001]

I noticed 1E05 been cancelled a few days this week,the 0730 Edinburgh to Kings Cross, and not shown in places like RTT. No mention of that on LNER website

Screen shot attached for yesterday of RTT shows 1E05 cancelled

 

[yorkie]

I noticed 1E05 been cancelled a few days this week,the 0730 Edinburgh to Kings Cross, and not shown in places like RTT.

Are you selecting 'CAN'?

 

[55002]

Are you selecting 'CAN'?

Ah that could be it