Greater Anglia Delay Repay

[MerlinRail 804]

So today I was planning on travelling on the 0936 from Liverpool Street to visit Beaulieu Park. Due to the disruption, this train was cancelled so the next one was the 0902 which actually left at 0959. When we reached Shenfield and were told we would be there until further notice, I decided to simply abandon as nothing was moving and get the next train back to Liverpool Street. As I did not reach my destination, will I be eligible for Delay repay? I'm assuming I would but I'm slightly worried about the fact that I had an off peak ticket and travelled on a train scheduled to depart in the peak that actually departed after the peak, as it was the next train running. Also, by the time I got to Liverpool Street the first time, the next train I could select when buying my ticket was the 1036 - does this matter as it was not an advance single?

 

[Kite159]

It won't be delay repay but a refund due to an Abandoned journey

 

[MerlinRail 804]

It won't be delay repay but a refund due to an Abandoned journey

Just tried that, but didn’t work cos I used both tickets at Liverpool Street

 

[AlterEgo]

Just tried that, but didn’t work cos I used both tickets at Liverpool Street

Where did you buy the tickets from? The refund here comes from the retailer if you returned to origin and did not complete your journey.

 

[transportphoto]

Contact the retailer you purchased the ticket from - you are entitled to a full refund. This is outlined in the National Rail Conditions of Travel and should be a relatively routine scenario. It may require a little more effort compared to applying for a refund via the app.

 

[Hadders]

You're entitled to a refund from the retailer who sold you the ticket but because the ticket was scanned you'll need to contact the customer services team of the retailer and explain what happened. This is because the automated systems will see the ticket has been scanned and assume the ticket has been used.

I had a similar thing a couple of years ago with LNER. I was travelling from Stevenage to Newcastle, made it to the platform at SVG to find the job had stopped due to power lines down. I abandoned my journey and decided to drive instead, which as it turns out was a wise move. I applied for a refund and it was rejected - a call to LNER sorted it all out.