Great Northern Delay Repay

[andy33gmail]

I’m on the delayed Kings Cross (KGX) to Kings Lynn (KLN) headcode 1T70

Travelling from KLN to Littleport (LTP) using e-tickets split at Letchworth
I believe the correct action is to submit a single claim with both tickets?

Can anyone advise on how to enter the claim on the website? The instructions seem to suggest I should concatenate the two images, but the ticket number field will only accept one within its character limit

Or should I enter separate claims, from KTX to Letchworth an Letchworth to LTP

 

[Hadders]

Submit one claim, if there’s no option to enter both tickets then upload one image showing both tickets and use the ticket number from the delayed ticket.

Add the prices of the tickets together.

 

[andy33gmail]

Thanks for the advice

from the delayed ticket.

All stages of the journey were delayed, from departure to arrival

To be clear, are you saying to use the ticket number from the "second" ticket, i.e. the one with my destination?

 

[Hadders]

Thanks for the advice


All stages of the journey were delayed, from departure to arrival

To be clear, are you saying to use the ticket number from the "second" ticket, i.e. the one with my destination?

It really shouldn’t matter which one you use but in your situation I’d quote the number from the first ticket.

 

[higthomas]

I do this all the time with Great Northern. I just upload a photo with both tickets, using Google photos collage feature, and the ticket number of the more expensive ticket.

90% of the time it's approved fine. Occasionally I have to go again.

 

[andy33gmail]

That’s been approved just now, thanks everyone. I got chatGPT to combine the images (because I submitted from a phone) & used one ticket number as above