Great Northern Delay Repay haven't got refund yet?

[NHW2024]

Hi, I bought an adult and child travelcard on the 25th, and out train was cancelled and the next one was late by 21 mins too leading to a delay of over an hour. I misclicked on the child travelcard 30-59 mins and on the adult one I pressed 60-119 mins. Great Northern haven't been in contact with me since I submitted the claim at all. It just says on the app "Referred." Is this normal and how long will it take to be processed. Will they not refund me if I misclicked? Also do you know if the Delay Repay team work weekends or what hours they work? Thank you so much!

 

[yorksrob]

I don't often apply for delay repay, but when I do it can take weeks.

Like getting blood out of a stone.

Don't expect anything quickly (if at all).

 

[NHW2024]

Okay thank you!

 

[yorksrob]

You're welcome (it was as much an opportunity for a rant !)

 

[Sonic1234]

Referred means the automated system can't work it out, so it's been sent to a human for review. This is what is taking the time.

 

[Hadders]

GTR are normally pretty good at dealing with Delay Repay. When a claim is 'referred' it just means they're getting a real human to look at it. Naturally this takes longer but you will get a decision for them but it can take a couple of weeks in my experience.

 

[OscarH]

Don't stress about the misclick either. It's a pointless exercise making you select your delay, they just ignore it and calculate it themselves anyway

 

[NHW2024]

Referred means the automated system can't work it out, so it's been sent to a human for review. This is what is taking the time.

Thank you! I wondered why this appeared!

== Doublepost prevention - post automatically merged: 8 Dec 2024 ==

Don't stress about the misclick either. It's a pointless exercise making you select your delay, they just ignore it and calculate it themselves anyway

Thx, I was worried that they may cancel it, thanks for your reassurance.

== Doublepost prevention - post automatically merged: 8 Dec 2024 ==

GTR are normally pretty good at dealing with Delay Repay. When a claim is 'referred' it just means they're getting a real human to look at it. Naturally this takes longer but you will get a decision for them but it can take a couple of weeks in my experience.

Thank you! I is realy useful to know a time period thank you!