Exchanging and Advance - different retailers?

[RailAirUser]

Afternoon everyone.

Assuming the ticket conditions for Advance Fares are set by the train operators rather than retailers, is there anyway you can book a new ticket for the same route (expecting the £10 charge of course) with a different retailer to the one you originally purchased through and still action the exchange?

I have booking made originally with Uber and I want to change it and other retailers - the TOC direct, this forum's site and also Trainline are all cheaper than UBER for the replacement Advance ticket on the same route....

I have asked Uber and they said you have to make the new purchase through the same retailer which makes sense but I thought I would ask here first if there is any way around this. Uber couldn't explain why they were more expensive...

 

[Bletchleyite]

Uber will be more expensive because they don't do splits. The three other sites you mention do.

 

[RailAirUser]

No it isn't that - I have filtered out splits (and I don't think GWR sell splits anyway)...

 

[OscarH]

Are you able to say what the journey is, and what the 2 different prices are? Would be interesting to see exactly which fares they aren't offering

 

[Bletchleyite]

Are you able to say what the journey is, and what the 2 different prices are? Would be interesting to see exactly which fares they aren't offering

Are the itineraries identical, or is Uber coming up with a different change point and so different quotas?

 

[Wallsendmag]

Yes you can do this but only in a station

 

[RailAirUser]

Thanks - will try the station. I think I shall just avoid Uber in the future and stick with the TOC direct website / station or the forum's site!

 

[Gaelan]

Uber will be more expensive because they don't do splits. The three other sites you mention do.

"the TOC direct" does splits?

 

[RailAirUser]

Managed to get this sorted with UBER - evidently a glitch but good to get it sorted. Also they didn't charge me the £10pp exchange fee - not sure if that was a one off or a general thing though. A result never the less...