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'Excellent' transport planning

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skyhigh

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This might be quite a long post, but I thought it was worth sharing!

Hertfordshire County Council made a few changes to the contracted buses in my local area, supposedly taking effect from today.

The plan was for the 657 to be cut back from Redbourn where it currently ends to the estate where I live in Harpenden which it would start to serve. The HA1 service that originally served my estate has has it's frequency halved and has stopped serving my estate, now doing trips to Redbourn in the spare time to make up for the 657 being cut back.

The issue? The council told the company operating the HA1 to make the changes from 30/03/15, but told the other to change the 657 from 02/04/15 advertising the change as from 30/03 as well, the result was being that my estate ended up with no service in the gap. They then decided the best way to deal with this is to get the company running the HA1 to run a different bus and driver on the entire old timetable for an extra week! Having two separate services running with the same number on slightly different routes and timetables with one not being advertised anywhere has had the obvious result.

The new HA1 timetable is only slightly different for the retained journies meaning that I only found out this was happening when I saw one HA1 go past, followed by another 2 minutes later which I decided to get on and later bothered to ring the council to see where the 657 I was waiting for was!

The best part is that the reason the HA1 was cut back was because the 657 was no longer going to Redbourn, so there needed to be a replacement service going there, but because it still is until 02/04 there's now two buses doubling up each route. Needless to say, this is the result of budget cuts!
 
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skyhigh

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They seem to have successfully halved the frequency yet doubled the cost - I think that must be a first!
 

causton

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Sounds like a farce but what can I expect? Same happened with most of Uno's timetable changes today, with the live bus tracker and Traveline giving the new times for today, but the printed timetables saying they apply from Thursday! Brilliant, as the new times would have got me to work on time, but the old ones that were still apparently operational wouldn't without a quick change to a faster train! *clap clap* for whoever oversaw these changes...
 

Tetchytyke

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It might not be an Intalink screw-up, given that it is the bus operator who would notify the Traffic Commissioner of the changes. IIRC it's easier to make an emergency change to an existing service than a new one.
 

Busaholic

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Another example of this is when a programme of tendered service revisions and changes of operator comes in across whole or part of a county and three different operators instigate changes from a Saturday, a Sunday and a Monday respectively. This can lead to no services on one Saturday, or a whole weekend: conversely two operators can run the same service, at identical times, for one Saturday, or (even more bizarrely) Sunday. Examples of this have occurred within the last year or so in Surrey, West Sussex and Kent.
 

A0

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This might be quite a long post, but I thought it was worth sharing!

Hertfordshire County Council made a few changes to the contracted buses in my local area, supposedly taking effect from today.

The plan was for the 657 to be cut back from Redbourn where it currently ends to the estate where I live in Harpenden which it would start to serve. The HA1 service that originally served my estate has has it's frequency halved and has stopped serving my estate, now doing trips to Redbourn in the spare time to make up for the 657 being cut back.

The issue? The council told the company operating the HA1 to make the changes from 30/03/15, but told the other to change the 657 from 02/04/15 advertising the change as from 30/03 as well, the result was being that my estate ended up with no service in the gap. They then decided the best way to deal with this is to get the company running the HA1 to run a different bus and driver on the entire old timetable for an extra week! Having two separate services running with the same number on slightly different routes and timetables with one not being advertised anywhere has had the obvious result.

The new HA1 timetable is only slightly different for the retained journies meaning that I only found out this was happening when I saw one HA1 go past, followed by another 2 minutes later which I decided to get on and later bothered to ring the council to see where the 657 I was waiting for was!

The best part is that the reason the HA1 was cut back was because the 657 was no longer going to Redbourn, so there needed to be a replacement service going there, but because it still is until 02/04 there's now two buses doubling up each route. Needless to say, this is the result of budget cuts!

In your haste to blame HCC for this, you've got one fact completely wrong. The 657 wasn't an HCC supported service (except for a few odd journeys) so the decision to curtail it at Harpenden was clearly a commercial one taken by UNO.

HCC have then had to step into the breach and re-work other tenders to retain a Harpenden - Redbourn link - which they have done.

So the question perhaps should be why Uno made their change mid-week? Could be linked to school holidays?
 

skyhigh

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In your haste to blame HCC for this, you've got one fact completely wrong. The 657 wasn't an HCC supported service (except for a few odd journeys) so the decision to curtail it at Harpenden was clearly a commercial one taken by UNO.

My mistake, you're right! That explains a bit. There's still a couple of questions for me though, such as why the HA1 changed before the 657 meaning that this happened and why the Uno service changes were advertised as from the 30th when they don't take effect until tomorrow?

I suspect it's not all caused by Uno or HCC though - perhaps a mixture of both?
 

A0

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My mistake, you're right! That explains a bit. There's still a couple of questions for me though, such as why the HA1 changed before the 657 meaning that this happened and why the Uno service changes were advertised as from the 30th when they don't take effect until tomorrow?

I suspect it's not all caused by Uno or HCC though - perhaps a mixture of both?

Looking at Intalink's service update page you will see that:

March changes lists the HA1 / 307 / 657 change as effective 30.03 (i.e. Monday so start of week).

April changes lists the 657 change (along with about half a dozen other UNO changes) as effective 02.04 with a comment about 'revised date'.

So my money here is on UNO having got their paperwork wrong or been ambiguous about the date when things were changing i.e. using a term such as 'beginning of April' or 'end of the month' when initially advising rather than giving a specific date.

Either way, it looks like a cock up rather than a conspiracy. And has absolutely nothing to do with current budget 'cuts' by HCC as they've actually had to provide a new subsidised service in place of a commercial service.

Having said all of that, I'm surprised that UNO thought the Redbourn-Harpenden service would ever have been commercially viable - I remember over 20 years ago the 307 (which ran from Harpenden-Hemel) was an HCC contract operated by Seamarks Coaches using then new DAF Deltas. In fact all the services which worked through Redbourn in those days (307,343,46) were all HCC contracts.
 

skyhigh

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Sorry to re-open an old-ish thread, but Red Eagle have put an updated timetable for the HA1 on their website, listed as taking effect from the 27th of April. Intalink doesn't say anything about this though - I only found out from the driver today. It seems the hours of operation are being extended, so that's good!

This seems a rather sudden change though - it's been less than a month since it last changed. Is that normal?
 
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