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EMR/Thameslink disruption 29 Sept - mixed messaging

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sh24

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800001 said:
They advise to travel as originally planned, ie as close to your scheduled travel time.
However, your ticket is valid on other trains, so if yours is cancelled or delayed you travel on other trains with your ticket. It's a simple as that.
Click to expand...

Why doesn’t it say exactly that!
 
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RailUK Forums

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sh24

Established Member
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1,496
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800001 said:
Well it does.
My reply above is how I read the ticket advice.
Click to expand...

Your wording is significantly clearer. I did a small user test on normal people with the original announcements and they were similarly confused.
 
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