Delayed train and missed connection - split ticket

[Class73Electro]

Hi all. Currently sat on a delayed train to Exeter, where I connect up with a service to Plymouth.

I have a six minute connection and already ten minutes late.

My issue is I have a split ticket. One of the splits is Exeter, where I need to be on that train. Will I have to buy a new ticket since the split is at Exeter, so essentially have a advanced single ticket for Exeter to Plymouth?

 

[signed]

My issue is I have a split ticket. One of the splits is Exeter, where I need to be on that train. Will I have to buy a new ticket since the split is at Exeter, so essentially have an advanced single ticket for Exeter to Plymouth?

No, your ticket is still valid, split or no split.

If you have an advance ticket for your second segment, you can hop on the next train operated by the same operator

If you have a flexible ticket then obviously you can get on the following train that fills the (route/time) restrictions of that ticket

 

[JamesT]

Hi all. Currently sat on a delayed train to Exeter, where I connect up with a service to Plymouth.

I have a six minute connection and already ten minutes late.

My issue is I have a split ticket. One of the splits is Exeter, where I need to be on that train. Will I have to buy a new ticket since the split is at Exeter, so essentially have a advanced single ticket for Exeter to Plymouth?

6 minutes is the minimum interchange time for Exeter St Davids so you have a legitimate connection. Therefore you can use your existing ticket to get the next train to Plymouth, obeying any other restrictions such as operator.

 

[redreni]

No, don't buy a new ticket.

Six minutes is enough time for a valid connection at any of the Exeter stations - it's the bare minimum at Exeter St Davids, but it's enough.

Therefore if you miss your connection because the inbound train was late, you just get the next train (following any route or train company restrictions on your ticket) and your ticket will be valid. Claim delay repay as appropriate.

 

[Class73Electro]

Thanks guys! Most appreciated

 

[Haywain]

Last time I was late into Exeter St Davids with a connection to meet, they held the connection and I lost out on an hour's worth of Delay Repay! For your situation, this could happen but wothout knowing what train you are on and what the connecting train is it's difficult to say.

 

[MotCO]

Would it help the OP if the guard on his delayed train endorsed his ticket to avoid any problems on later trains?

 

[redreni]

Would it help the OP if the guard on his delayed train endorsed his ticket to avoid any problems on later trains?

I wouldn't bother personally. Just present both tickets for inspection and if they ask why you're not on your booked train, explain you were on the correct train inbound to Exeter but missed the connection. If they don't believe you they can easily check.

 

[Class73Electro]

Many thanks everyone.

Apologies for the late reply!

As an update, in the end no one actually checked the ticket - I had one ticket check between Portsmouth and Plymouth! The machine at Plymouth just let me through, so no issues in the end!

Just a quick question, how does the delay repay work? Since they are separate tickets with individual costs? As I have the three split fare tickets, Portsmouth - Pinhoe (where the delay was) a ticket for Pinhoe to Exeter, and then a ticket for (the missed connection) Exeter to Plymouth. All appear to have separate ticket ref. numbers.

Thanks!

 

[_toommm_]

Many thanks everyone.

Apologies for the late reply!

As an update, in the end no one actually checked the ticket - I had one ticket check between Portsmouth and Plymouth! The machine at Plymouth just let me through, so no issues in the end!

Just a quick question, how does the delay repay work? Since they are separate tickets with individual costs? As I have the three split fare tickets, Portsmouth - Pinhoe (where the delay was) a ticket for Pinhoe to Exeter, and then a ticket for (the missed connection) Exeter to Plymouth. All appear to have separate ticket ref. numbers.

Thanks!

You'd claim for the full journey using the three split tickets. Most delay repay websites now ask 'Do you have multiple tickets?', and will ask for photos of them (if they're physical tickets), or a screenshot of the PDF if it's an e-ticket. You enter the journey as it was planned to be done on the itinerary (not what splits you have), then it should work out the delay you had.

 

[Class73Electro]

You'd claim for the full journey using the three split tickets. Most delay repay websites now ask 'Do you have multiple tickets?', and will ask for photos of them (if they're physical tickets), or a screenshot of the PDF if it's an e-ticket. You enter the journey as it was planned to be done on the itinerary (not what splits you have), then it should work out the delay you had.

OK great - thanks very much