Hi All, and apologies if I am covering old ground but I am new to the world of Delay and procedures. We have just got home after Christmas and I am seeking some wisdom re a claim.
Details are, journey itinerary, Cardiff Central to Horsham, date 27/12/25. Planned times 19:19 departure from CDF, Paddington, Farringdon, East Croydon, 22:57 arrival at HRH. Ticket, Super Off Peak Return, paper type.
We arrived at CDF at 19:10 to find our Paddington train was delayed by, IIRC around 40 mins. We noted, however, that the 18:19 was now 60 mins late and yet to arrive. This train arrived at 18:16 so, as it had lots of green seat lights, we hopped on, hoping it would get us back on track. (sorry).
We were subsequently delayed by 30 mins between Bristol Parkway and Swindon by a points issue so the train was now +95 and we were +30.
The train crew then announced that due to the delay they were terminating at Reading.
The crew said other subsequent trains were able to carry on to Paddington but, as we were going to HRH, we looked around and there was a North Downs train leaving within a few minutes which seemed a better option. This meant we could pick up a Peterborough / Horsham Thameslink at Redhill or Gatwick to continue directly to HRH.
We began travelling to Redhill from Reading but soon saw that the Thameslink was showing delayed and then, subsequently cancelled. We elected to travel to Gatwick where there were more options, (including buses). We arrived at 23:23, scanned the boards and picked up the 23:38 service to HRH, arriving at 23:58. 61 minutes late.
Our question is, how to best approach the delay repay claim? Some of our delay was due to GWR (circa 34mins) but some was due to the cancelled Thameslink. Any advice is gratefully received and we must say all the staff were really friendly and helpful and it wasn't a bad journey all in all.
Details are, journey itinerary, Cardiff Central to Horsham, date 27/12/25. Planned times 19:19 departure from CDF, Paddington, Farringdon, East Croydon, 22:57 arrival at HRH. Ticket, Super Off Peak Return, paper type.
We arrived at CDF at 19:10 to find our Paddington train was delayed by, IIRC around 40 mins. We noted, however, that the 18:19 was now 60 mins late and yet to arrive. This train arrived at 18:16 so, as it had lots of green seat lights, we hopped on, hoping it would get us back on track. (sorry).
We were subsequently delayed by 30 mins between Bristol Parkway and Swindon by a points issue so the train was now +95 and we were +30.
The train crew then announced that due to the delay they were terminating at Reading.
The crew said other subsequent trains were able to carry on to Paddington but, as we were going to HRH, we looked around and there was a North Downs train leaving within a few minutes which seemed a better option. This meant we could pick up a Peterborough / Horsham Thameslink at Redhill or Gatwick to continue directly to HRH.
We began travelling to Redhill from Reading but soon saw that the Thameslink was showing delayed and then, subsequently cancelled. We elected to travel to Gatwick where there were more options, (including buses). We arrived at 23:23, scanned the boards and picked up the 23:38 service to HRH, arriving at 23:58. 61 minutes late.
Our question is, how to best approach the delay repay claim? Some of our delay was due to GWR (circa 34mins) but some was due to the cancelled Thameslink. Any advice is gratefully received and we must say all the staff were really friendly and helpful and it wasn't a bad journey all in all.